Tuyển dụng Customer Service Executive tại Hà Nội

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The Customer Service Executive is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks.

1. Overseas Inquiries

• Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
• Provide accurate and timely feedback to internal teams and customers.

2. Maintain current business

• Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
• Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.
• Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
• Monitor shipment status and proactively inform customers of any issues or delays.

3. Sales Support & Business Development

• Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
• Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
• Gather customer feedback to identify potential opportunities for cross-selling and upselling.

4. Documentation & Coordination

• Coordinate with operations and other departments to ensure smooth handling of shipments.
• Prepare and maintain customer records, reports, and service-related documentation.
• Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)

5. Others

• Stay updated on relevant laws, regulations, and industry practices.
• Prepare weekly and monthly reports as required.
• Others jobs as per BOD’s requirements.
• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• 2–3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service. Warehouse experience is advantage.
• Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel.
• Strong problem-solving, multitasking, have a ability to work independence and in group, can perform under high pressure and organizational skills.
• Customer-oriented mindset with a proactive and professional attitude.
• High responsibility, flexibility, hard-working, willing to learn more and self-motivated.
• Good negotiation and communication skill