Tuyển dụng CRM Manager tại Hồ Chí Minh

 CRM roll-out

• Plan and Roll out CRM Case Management, CRM Pro and CRM Retail in the country involving all relevant stakeholders

• Ensure all required functional users are trained and have the roles assigned as agreed with the country & BU stakeholders

• Work closely with the BU Commercial Operations manager in conducting the UAT and managing the Go Live

 CRM usage

• Ensure the data entry of every account via the process in CRM – via single creation from the business and doing bulks uploads

• Ensure every account and project is introduced as a lead by the sales and has the accounts linked to them as involved parties

• Ensure all mandatory data is fed in the accounts and projects as per guideline from BU Commercial Excellence

• Ensure the usage of CRM Case Management regionally from all the countries

• Liaise with the BU Commercial Operations manager in highlighting system issues and raising approved regional change requests

 CRM adoption

• Understand all globally defined processes and current local processes in sales and complaints/enquiries

• Continuously assess improvements required to make CRMs user friendly within the scope of defined global processes

• Define useful dashboards/reports/data input/output to enhance adoption

• Own operational part of Sales Huddle, Customer Data, MOP collection etc that’s critical to drive customer centric approach via CRM

 CRM operations

• Work closely with the relevant leads to ensure regular usage of all CRM for projects and case management

• Have monthly calls on reports and user adoption

• Address issue resolutions with BU and country teams on a monthly basis

• Plan and conduct CRM training when required

 Continuous improvement

• Co-create the CRM Roadmap – gather input for the region (new content, capabilities, process changes if any etc.), consolidate in building blocks and work with the BU & Global Product Owner to ensure enhanced levels of adoption and addressing needs of users across the market within the defined global mandate

Yêu cầu công việc

• Bachelor degree – preferably in Business Management, or similar with 6-8 years of experience in managing BPOs, Process Management and Master Data

• Strong understanding of Business Process Management, Project Management and Sales Application change management

• Work experience across multiple countries with cross-cultural exposure will be an advantage.

• Superior Microsoft Office skills (PowerPoint, Word and Excel) and strong knowledge of ERP (SAP) and agile web/cloud-based program functional aspects

• Must be a self-starter, highly organized with good project management skills; ability to multi-task effectively with cross functional teams and meet deadlines.

• English skills (written and verbal communication skills) and strong interpersonal and influencing skills.

Quyền lợi

• Thưởng: Attractive bonus
• Chăm sóc sức khoẻ: Premium healthcare for employee and family
• Đào tạo: Training opportunity