Tuyển dụng Store Manager tại Hồ Chí Minh

I. JOB OBJECTIVE
Represent the brand spirit through the core message “DISCOVER BEAUTY BEYOND” and take full responsibility for store operations, revenue optimization, asset and inventory management, and team leadership. Deliver an exceptional and premium beauty discovery journey for customers at the point of sale.

II. KEY RESPONSIBILITIES
1. Sales Management & Revenue Growth

• Develop detailed weekly and monthly sales plans and allocate sales targets to individual team members.
• Closely monitor sales performance and proactively propose initiatives to drive sales, including promotional programs and in-store flash sales.
• Analyze key retail performance indicators, including Conversion Rate (CR), Average Transaction Value (ATV), and Store Traffic.

2. Team Management & Brand-Oriented Training

• Manage staff shift schedules, attendance, work discipline, and ensure employees maintain professional appearance and service standards.
• Conduct regular training on in-depth product knowledge, including skincare and makeup, as well as personalized skin consultation techniques.
• Ensure the “DISCOVER BEAUTY BEYOND” brand message is consistently and effectively communicated to every customer.
• Build a cohesive working environment that motivates team members and promotes a strong sense of dedication, professionalism, and ownership.

3. Store Operations & Inventory Management

• Supervise the receiving and issuing of merchandise, conduct regular inventory checks, and strictly control product damage, loss, and shrinkage.
• Ensure Visual Merchandising (VMD), lighting, music/audio, price displays, and store cleanliness consistently meet premium standards in line with the brand identity.

4. Premium Customer Service & Complaint Handling

• Personally welcome, provide in-depth consultation to, and maintain strong relationships with VIP and loyal customers.
• Handle customer complaints and feedback promptly, tactfully, and professionally, protecting and enhancing the brand’s reputation.

Yêu cầu ứng viên

Professional Experience

• Minimum 5 years of experience in the cosmetics, beauty retail chain, or luxury fashion industry.
• At least 2 years of experience in a Store Manager or Shop Supervisor position.

Management & Leadership Skills

• Strong ability to lead and motivate a team, manage sales targets, and analyze retail performance data effectively.

Communication & Problem-Solving Skills

• Excellent communication skills with the ability to handle unexpected situations at the point of sale flexibly, tactfully, and professionally.

Appearance & Professionalism

• Pleasant and presentable appearance, healthy-looking skin, and a professional demeanor.
• Strong knowledge and passion for cosmetics and beauty trends.

Computer Skills

• Proficient in POS (Point-of-Sale) systems and basic Microsoft Office applications, particularly Excel and Word.

Preferred Qualifications

• Professional certifications or qualifications in skincare and/or makeup.
• Ability to communicate in English, Korean, or Chinese is an advantage.

Quyền lợi được hưởng

• Monthly Income: VND 30,000,000/month (+ Sales / KPI Bonus).
• Performance Bonuses: Sales commission based on store revenue, along with monthly, quarterly, and annual KPI achievement bonuses.
• Insurance: Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese labor regulations after the probationary period.
• Employee Benefits: Exclusive employee discounts on the brand’s cosmetics and beauty products, plus free opportunities to experience new product launches.
• Career Development: Clear career progression opportunities toward positions such as Area Manager or Retail Operations Manager.
• Additional Benefits: Holiday and Tet bonuses, 13th-month salary, and regular annual company outings and trips.