Tuyển dụng Sr. Customer Service Leader tại Hồ Chí Minh

10+ Years of Customer Service in logistics field with min. 3+ Years as a Team Leader | Fluent Spoken English Required | Immediate Start only

G. Pacific Logistics is a Vietnam-based international logistics company providing freight forwarding, customs clearance, inland transportation, and project logistics services.

We are seeking an experienced Sr. CS Leader to manage key accounts, oversee daily CS operations and quotations, support new and smaller accounts, and lead the Customer Service team.

Key Responsibilities

• Manage relationships and requests for assigned key accounts as their main point of contact.

• Manage end-to-end sea and air import and export shipments.

• Support logistics operations for new and smaller accounts when required.

• Coordinate freight forwarding, customs clearance, inland transportation, and final delivery.

• Work directly with shipping lines, airlines, overseas agents, transport providers, and internal teams.

• Review shipment requests and conditions from Sales or customers, assess costs including freight and surcharges against target margins, and prepare competitive quotations.

• Report actual profit and loss (P&L) after operational execution of new business.

• Proactively address and resolve shipment delays, rollovers, customs issues, and documentation errors.

• Prepare and review statements of account (SOA) and customer invoices.

• Allocate CS team workloads and monitor daily shipment handling.

• Coach and train team members and support them in resolving operational problems.

• Maintain service quality, response speed, and operational accuracy across the team.

• Handle escalated customer complaints and operational issues.

• Improve CS procedures, coordination, and overall team performance.

• Report daily to the CEO on key accounts, quotations, shipment status, outstanding tasks, and proposed solutions to issues.

• Immediately report urgent issues and significant cost or schedule changes to the CEO.

Yêu cầu công việc

• At least 10 years of relevant international logistics experience, including Customer Service, Sales, or Sales Support. ( min. 3 years of experience in leadership)

• Extensive hands-on experience in sea and air freight, import/export, freight forwarding, customs clearance, and transportation.

• Ability to independently manage key accounts.

• Practical ability to assess transport costs and margins and prepare customer quotations.

• Experience in workload allocation, staff coaching, and work quality management.

• Strong ownership, coordination, problem-solving, and customer service skills.

• Ability to quickly take over accounts and team responsibilities with minimal training.

• KAM or Business Development (BD) experience is an advantage.

Working time: Mon-Fri (8AM-17PM), Sat: 8AM-12AM (WFH/Optional)

Quyền lợi

• Thưởng:

  • Competitive salary based on experience and capability.

  • Performance-based career development and compensation opportunities.

• Đào tạo:

  • Direct communication with management and a fast decision-making environment.

  • Opportunities to improve service quality, develop team members, and enhance operational processes.

• Khác:

  • Ownership of key customer accounts and CS operations. 

   (Possible to promote as an operation manager after probation)

  • A leadership role within the Customer Service team.