Service Excellence Attendant (Customer Service/ Experience) - Norton Park Binh Duong

Job Summary

Responsible for greeting all visitors with exceptional customer service, ensuring a warm welcome, professionalism, and attention to every detail.

Key Responsibilities

Welcome all visitors (customers, partners, suppliers) with warmth, professionalism, follow

Gamuda Land’s service standards.

Be the key contact person throughout the guest journey — ensuring smooth transitions from arrival to waiting and departure.

Escort or guide guests to designated areas, ensuring comfort and clear communication.

Engage with guests proactively to anticipate needs, offer refreshments, and provide assistance with a personal touch.

Record and utilize customer preferences, visit history, and feedback in the CRM system to enhance future experiences.

Coordinate with T&P and Tea Lady teams to ensure the right ambience (music, scent, lighting, F&B) and readiness of Sales Gallery’s operation.

Collect guest feedback post-visit and summarize insights for the Service Excellence team.

Handle all incoming calls courteously and direct them to the appropriate departments; record and follow up on missed calls.

Summary and order stationeries, medicine, grocery and follow up the inventories;

Maintain the reception counter in the neat and tidy manner; always pay attention to surrounding (facilities, customer’s needs)

To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and workplace as required by the Company;

Any other duties that may be assigned from time to time by the management.

Qualifications

College Degree in Hospitality & Tourism Management or Administration;

Competencies Required

Prior experience in customer service, hospitality, or front office roles is an advantage.

Skills & Abilities

Excellent interpersonal and communication skills both Vietnamese and English

Proficient in MS Office

Great customer service mindset, problem solving skills

Competencies Required

Prior experience in customer service, hospitality, or front office roles is an advantage.

Skills & Abilities

Excellent interpersonal and communication skills both Vietnamese and English

Proficient in MS Office

Great customer service mindset, problem solving skills