Tuyển dụng Customer Services Officer (Hanoi Centre) - O Cho Dua, Hanoi tại Hà Nội

Working location: Hanoi Centre (175 Nguyen Thai Hoc, O Cho Dua, Hanoi)

Working schedule: Rotating shifts,1 shift/day, 6 days/week, with 1 day off/week.

- Shift options: (Break: 1-hour break per shift)

• 8:30 AM – 5:30 PM
• 11:00 AM – 8:00 PM
• 1:00 PM – 10:00 PM

Main Responsibilities

• Providing information and answering customer inquiries through telephone, email, or face-to-face.
• Controlling and managing to lend a baby stroller, wheelchair, portable charger, charging locker, and umbrella service, the selling of gift cards, first aid room, complaint room, lost & found, cloakroom service.
• Guiding and redeeming Rewards+ (CRM) programs, bonus point gift cards for the Co-brand card program and membership card.
• Coordinating with other departments & tenants to answer customer complaints, support, and give them the best shopping moments at Shopping Mall.
• Supporting the A&P/CRM team to give gifts to customers on some promotion programs.
• Controlling basic PA music system & announcement such as lost & found, promotion, opening/closing time, etc.
• Making reports for CS services and others.
• Overviewing Mall operations and directly reporting to the CS Supervisor and Manager if any issues occur.
• Updating SOP (the standard of procedures at your site) and keeping it well updated.
• Training and handing over the backup staff who will perform your position when you take leave (annual leave or sick leave)
• Other tasks required by the Head of Department.

Yêu cầu công việc

• Able to communicate in English, especially in listening and speaking skills
• At least 6 months of experience in customer service or a client-facing role
• Flexibility to work on shifts.
• Highly proficient in spoken and written Vietnamese
• Strong communication, problem-solving skills, and a customer service mindset.
• Proactive at work.

Quyền lợi

• Chăm sóc sức khoẻ: Annual health check-up according to company policy.
• Đào tạo: Professional training & coaching by experts at Source of Asia.
• Khác: Gross salary 10 mil VND. Working in a professional multinational environment. Annual performance review and salary review.