Tuyển dụng Sales Manager - Metal stamping - Manufacturing tại Hà Nội

Our client is an established FDI manufacturing company in Bac Ninh, Vietnam, seeking an experienced Sales Manager to manage customer relationships, coordinate customer programs, and lead the Sales team.

Key Responsibilities

**1. Customer Relationship Management**

- Act as the primary contact for customers, managing day-to-day commercial, operational, and program-related matters.

- Build and maintain strong customer relationships to understand customer needs and ensure customer satisfaction.

- Coordinate with internal departments to meet customer requirements and maintain effective communication.

**2. Customer Escalation & Issue Resolution**

- Handle customer escalations related to quality issues, delivery delays, material shortages, and other operational concerns.

- Work with relevant departments to identify root causes, coordinate corrective actions, and resolve issues in a timely manner.

- Follow up on recovery plans and ensure agreed actions are completed to prevent recurring issues.

**3. Program Management**

- Coordinate customer programs throughout the product lifecycle, ensuring schedules, milestones, and deliverables are met.

- Monitor program progress, identify potential risks, and work with cross-functional teams to address issues.

- Coordinate engineering changes and related documentation, including bills of materials (BOMs), drawings, and engineering change notifications (ECNs), where applicable.

- Support new product introduction (NPI) and relevant program risk assessment activities.

**4. RFQ & Costing Management**

- Monitor and coordinate requests for quotation (RFQs), ensuring quotations are prepared and submitted within agreed timelines.

- Work with relevant teams to review product costs, pricing, and commercial requirements.

- Coordinate quotation updates and commercial discussions to support customer requirements and business objectives.

**5. Forecast, Revenue & Demand Management**

- Monitor customer forecasts, demand trends, purchase orders, and revenue performance.

- Track changes in customer demand, including pull-ins and push-outs, and coordinate appropriate responses with internal teams.

- Prepare revenue projections, identify potential business risks, and support planning to achieve revenue targets.

**6. Delivery & Supply Chain Coordination**

- Coordinate with Planning, Purchasing, Production, Engineering, Quality, Warehouse, and Logistics to align customer demand with material availability and production capacity.

- Monitor order status, backlog, delivery schedules, and on-time delivery performance.

- Work with relevant departments to address supply shortages, delivery risks, and inventory-related issues.

**7. Performance Monitoring & Reporting**

- Prepare regular business reports and customer performance reviews.

- Monitor key performance indicators (KPIs), including customer satisfaction, on-time delivery, revenue achievement, RFQ performance, and customer issue resolution.

- Identify areas for improvement and coordinate actions to improve customer service and operational performance.

**8. Team Leadership**

- Lead and develop the Sales and Costing team.

- Coordinate team activities, monitor performance, and support the achievement of departmental and business objectives.

Yêu cầu công việc

**Education**

- Bachelor's degree in Business Administration, Engineering, Supply Chain Management, Manufacturing, Project Management, or a related field.

**Experience**

- At least 5 years of relevant experience in Program Management, Customer Account Management, Customer Service, Supply Chain, Manufacturing Operations, or a related field.

- Experience in manufacturing environments such as metal stamping, electronics manufacturing services (EMS), semiconductor, automotive, medical devices, or other industrial manufacturing sectors is preferred.

- Proven experience in team leadership and customer-facing responsibilities is an advantage.

**Skills & Competencies**

- Good command of English is required; Chinese language skills are an advantage.

- Strong customer relationship management, communication, negotiation, presentation, and problem-solving skills.

- Good analytical skills and the ability to manage customer issues, competing priorities, and business risks.

- Good understanding of manufacturing processes, costing, commercial activities, production planning, supply chain, and inventory management.

- Ability to coordinate effectively with cross-functional teams and manage work under pressure.

- Familiarity with ERP/MRP systems and Microsoft Office.

Quyền lợi

• Thưởng: Competitive salary package and annual KPI-based bonus.
• Chăm sóc sức khoẻ: Social insurance contributions based on full salary.
• Xe đưa đón: Company shuttle bus from designated pick-up points in Hanoi and Bac Ninh.