Planning and Customer Service Staff - Temporary Staff with A 1 Year-Contract

[Planning] 60%

1. Conduct data analysis and periodical report to support for Business Growth.

2. Update local regulation and new rules and policy, BSC from HO and co-operation with relevant depts (including Hanoi Branch) to set-up new policy / review existing manuals of department.

3. Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally.

4. Collaborate with other members of the department to ensure that profit targets are achieved as a whole.

5. Work in partnership with Operations to ensure smooth processing of transactions.

6. Control operation activities of CBD to make sure all going smoothly.

7. Support departmental initiatives to deliver increase revenue opportunities and deliver a high quality of service to customers.

8. Maintain good working knowledge of industry trends, products, relevant laws and regulations.

[Customer service] 40%

1. Contact with customers to receive customer’s application for credit, fixed deposit. Initiating credit transaction including new, renewal, interest review and settlement. For new credit transactions, doing required checking on supporting docs under local regulations & internal rules.

2. Control maturity date of credit transactions.

3. Handle alteration notices from customers on account information.

4. Support RM to establish and enhance relationship with existing and potential customers.

5. Handle unprocessed documents and pending items.

6. Handle collecting KYC documents from primary office and customers.

7. Handle new account opening for checking documents and communication with relevant party (DPOD, COD, KYC).

8. Handle inquiries from customer.

9. Support RM’s expense processing and reimbursement application.

10. Support below matters for Japanese customers through Japanese:

(1) Reply any Japanese base inquiries about operation matter.

(2) Support new account opening documentation for Japanese.

(3) Support for checking KYC Japanese documents.

(4) Handle Japanese base alteration notices from customers on account information.

Yêu cầu công việc

- Has at least one year working experience (banking is surplus)

- Obtain at least N2 Certificate of Japanese – good at both speaking and writing.

- Intermediate or above MS Office skills (Excel skill is mandatory)

- Competent to work on operational support.

- Accuracy and logical thinking. Good time management.

- Team working spirit, cooperative and proactive.

- Multi-tasking, solution-oriented, enthusiastic and self-motivated.

- Good communication and negotiation skill in both English and Vietnamese to work with wide-range of personalities.

Quyền lợi

• Chăm sóc sức khoẻ:

  healthcare plan for staff

• Nghỉ phép có lương:

  12 Annual Leave per Year and 5 sick leave

• Đào tạo: Emloyees are provided many various training programs