Tuyển dụng Nhân Viên Đặt Phòng tại Hồ Chí Minh

• Follows standards as directed.
• Conduct oneself in a professional manner at all times and adhere to the required conduct and House rules, fire regulations and department procedures.
• Answer all incoming calls according to standards.
• Completely knowledgeable with room types, rate categories, special rates and promotions, VIP and guest types for all reservations. Maintain a good knowledge of guest room and suite layouts. Completely familiar with policies and procedures regarding reservation procedures.
• Sell Hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all reservation calls are handled professionally and according to standards ensuring that the average rate is maximized.
• Note bed types and other room preferences on guest file.
• Give accurate confirmation, cancellation numbers to all callers placing and/or canceling reservations. Mail or fax, confirmations to all callers who request confirmation in writing.
• Ensure that items not included in room rates and any special conditions are fully and clearly explained to the Guest.
• Assist in maintaining a close working relationship with both the Sales and Front Office departments. Assist in ensuring group booking, contracts are entered into the PMS computer with full and correct information.
• Keep the Sales Department informed as to occupancy commitments originated by conventions, tour groups, etc. Maintain an effective flow of communication from the Reservations Department to all other departments.
• File back-up reports, group bookings, reservation printouts, etc. on a daily basis.
• Answer all guest correspondence within one business day. Ensure that requested information is sent expeditiously to all inquirers.
• Familiar with, and honor status controls and special conditions for companies/organizations that have “block space” with the Hotel.
• Maintain office supplies at par levels. Re-order supplies as needed so as to maintain effective inventory and cost controls.
• Answer all travel agent commission inquiries on a timely basis, according to all standards.
• May be assigned other related tasks or responsibilities as required or directed.

Yêu cầu công việc

• At least Bachelor degree in any field
• At least 1 year experience in sales or front office.
• Strong in inter-personality
• Proficiency in English communication
• Strong in driving results

Quyền lợi được hưởng

• Mức lương cạnh tranh và thưởng hiệu suất hàng tháng.
• Hỗ trợ 02 bữa ăn trong một ca làm việc.
• Được hưởng bảo hiểm xã hội, bảo hiểm y tế và bảo hiểm thất nghiệp theo quy định của pháp luật.
• Nghỉ phép 14 ngày trong năm, cùng với các ngày nghỉ lễ theo luật định.
• Cơ hội tham gia các khóa đào tạo và phát triển nghề nghiệp để nâng cao kỹ năng và thăng tiến trong công việc.
• Môi trường làm việc thân thiện, chuyên nghiệp, với các hoạt động tập thể và sự kiện nội bộ thường xuyên.