IT Support Engineer (IT Freshers, Dayshift, English Fluent, 20M Gross)

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. 
• Resolves or escalates multiple and varied customer issues. Documents on technical work and research. 
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. 
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. 
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. 
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems. 
• Enhance service quality and elevate customer satisfaction through proactive engagement, continuous improvement, and a customer-first mindset. 

Yêu cầu ứng viên

• Advanced English proficiency (equivalent to IELTS 6.5 or higher) 
• Having a background or working experience in IT 
• Strong analytical and decision-making abilities 
• Proven track record of taking ownership of tasks and delivering results 
• Effective communication skills to ensure clarity and alignment with stakeholders 
• Customer service mindset 
• Open to fresher 

Quyền lợi được hưởng

• Competitive Salary
• Salary at 100% during the probationary period 
• 90% contribution of the gross salary to social insurance 
• An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 
• 20 days leave (12 days of annual leave and 8 days of sick leave) 
• Training will be offered 
• Full working equipment will be provided Annual Health Checkup 
• Activities: Birthday party, Employee engagement activities