Tuyển dụng SDM & Sales Manager -IT tại Hà Nội

Key Responsibilities

1. Customer & Account Management – 40%
   • Manage relationships with Korean customers and key contacts.
   • Understand customer business and IT requirements.
   • Conduct regular customer meetings and visits.
   • Handle customer requests, complaints, and follow-up activities.
   • Maintain customer satisfaction and develop long-term relationships.
   • Identify opportunities for additional services within existing accounts.
2. Service Delivery Management – 30%
   • Act as the communication bridge between customers and Beyondnet engineers.
   • Coordinate incidents, service requests, maintenance, and customer requirements.
   • Monitor service quality and SLA-related issues.
   • Coordinate customer meetings, service reports, action items, and escalations.
   • Ensure customer requirements are clearly communicated to the technical team.
3. Sales & Business Development – 30%
   • Identify and develop new Korean corporate customers in Vietnam.
   • Visit customers and introduce Beyondnet's IT services.
   • Develop opportunities for Managed Network, Internet, Firewall, Cybersecurity, NOC, Data Center and IT Managed Services.
   • Prepare proposals and quotations with the technical team.
   • Manage opportunities from initial contact to contract closing.
   • Develop cross-selling and upselling opportunities.

Yêu cầu ứng viên

Required

• 3+ years of experience in B2B sales, account management, SDM, IT services, or related fields.
• Experience working with Korean companies or Korean customers in Vietnam.
• Business-level Korean communication skills.
• Good English or Vietnamese communication skills.
• Strong communication, negotiation, follow-up, and relationship-building skills.
• Willingness to visit customer sites and travel within Vietnam.

Preferred

• Experience in IT infrastructure, network, cybersecurity, telecom, data center, cloud, system integration, or managed services.
• Experience with Korean manufacturing or FDI companies in Vietnam.
• Understanding of Internet/WAN/LAN, firewall, VPN, network monitoring, and Cloud services.

Important: Deep technical expertise is not required. The ability to understand customer requirements and communicate effectively with technical engineers is more important.

Quyền lợi được hưởng

• Competitive base salary + performance incentive.
• Opportunity to work directly with Korean corporate customers.
• Exposure to network, cybersecurity, data center, cloud, and managed IT services.
• Career development toward Senior Manager / SDM Manager / Business Development Manager for Global company.
• Small, fast-growing organization with direct access to management and decision makers.