Digital Product Executive (HO - 000268_SHO-ONL-094-096-091-2)

A. Product Development & Web Operations
• Platform Maintenance & Troubleshooting: Act as the primary liaison between the business, internal technical/IT teams, and external vendor partners to log, track, and resolve technical issues and operational disruptions on all e-commerce websites.
• Requirement Translation: Support the Product Owner in gathering business requirements, converting them into actionable user stories/development plans, and managing backlogs.
• Launch & Project Delivery: Work closely with cross-functional stakeholders, IT teams, and external partners to follow up on development sprints, conduct User Acceptance Testing (UAT), and ensure timely, high-quality feature launches.
• Quality Assurance (QA): Maintain responsibility for overall website performance, functional correctness, site stability, and page load speed.
• UX/UI Optimization: Analyze and continuously refine the e-commerce sales funnel to ensure a seamless, fast, intuitive, and professional customer journey from landing to checkout.
B. E-commerce & Commercial Operations
• Data Analytics & Reporting: Monitor and analyze key e-commerce metrics (traffic, conversion rate, bounce rate, sales performance, marketing channels, and user behavior) to deliver actionable insights and regular performance reports to leadership.
• Commercial Campaign Support: Collaborate with the commercial and digital marketing teams to plan, configure, test, and execute e-commerce promotional campaigns and product updates on the web platform.
• Market & Competitor Benchmarking: Continuously track competitor websites and retail industry trends.
Proactively propose UI/UX upgrades, content enhancements, and merchandising strategies to improve conversion rates.
• Partner & Operations Support: Assist the Product Owner/Manager in managing relationships with external technology partners, agency teams, payment gateways, and third-party logistics integrations.
• Ad-Hoc Duties: Perform other operational tasks and support business initiatives as directed by management.
Experience & Domain Knowledge
• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, E commerce, Marketing, or a related field.
• E-commerce Platform Experience: Proven experience working directly with e-commerce platforms.
Experience with Shopify is a strong plus.
• E-commerce System Architecture: Deep understanding of e-commerce system activities, operational process flows, and the end-to-end e-commerce matrix (from customer acquisition to order fulfillment).
• Enterprise Systems Knowledge: Familiarity with OMS (Order Management Systems), WMS (Warehouse
Management Systems), or Microsoft Dynamics AX / D365 is a strong advantage.
Tools & Key Skillsets
• Must-Have Core Skills: Project Management and Data Analysis are strictly required skillsets for this position.
• Web & Data Tools: Proficiency with digital tools, including: o Google Analytics 4 (GA4) o Google Tag Manager (GTM) o Google Search Console o Looker Studio / Data Studio o A/B Testing tools (e.g., VWO, Optimizely, or similar)
Language Proficiency
• English Skills: Strong working command of English across key competencies:
• Verbal Communication: Able to express ideas clearly in discussions with stakeholders, technical teams, and vendors.
• Listening: Strong comprehension skills to understand technical requirements and stakeholder inputs.
• Writing: Functional written proficiency for clear documentation, user stories, issue reporting, and email communication.
Soft Skills & Work Style
• Planning & Execution: Strong ability to plan, prioritize, manage multiple tasks simultaneously, and deliver quality results under tight deadlines.
• Problem Solving & Ownership: Proactive in finding and taking full responsibility for solving complex operational and technical problems.
• Initiative: Self-motivated with the ability to take initiative without constant oversight.
Ngành nghề: Bán lẻ / Bán sỉ, Thương mại điện tử, CNTT - Phần mềm
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh