Tuyển dụng Data Operations Supervisor

1. Data Quality & Process Control

• Ensure data accuracy, consistency, and reliability in tagging/sentiment.
• Build and maintain QC frameworks, SOPs, and validation checklists.
• Conduct root cause analysis and implement corrective actions for recurring issues.

2. Issue Resolution & Stakeholder Collaboration

• Act as the primary liaison between Data Ops, Research, and Tech
• Troubleshoot data incidents (e.g., feed/API errors, duplicates, missing coverage).
• Provide timely updates and communicate solutions to stakeholders.

3. Project & Team Management

• Plan and allocate resources across multiple social listening projects.
• Monitor workload, timelines, and delivery status to meet SLAs.
• Lead, coach, and evaluate the performance of data analysts/QC staff.

4. Process Improvement & Automation

• Identify bottlenecks and propose process optimizations.
• Implement automation tools or scripts to improve efficiency.
• Track and report operational KPIs to drive continuous improvement.

Yêu cầu Tuyển dụng

1. Education/ Knowledge

• Solid background in data operations, including workflow design, process documentation, and end-to-end data management (from ingestion to delivery).
• Strong understanding of data quality frameworks: validation rules, QC sampling methods, and error classification.

2. Skills

• Project management: workload planning, timeline tracking, stakeholder coordination.
• Excellent communication skills.
• Problem-solving and decision-making under pressure.

3. Experiences

• 5+ years in data operations / research operations, preferably within market research or social listening.
• Minimum 1 year of team management experience.
• Proven track record in delivering high-quality, large-scale data projects under tight deadlines.

4. Personality

• Detail-oriented and process-driven, with a focus on data accuracy and consistency.
• Proactive mindset: anticipates problems and proposes solutions before escalation.
• Strong stakeholder management skills: able to collaborate effectively across Research and Technical teams.
• Adaptable and resilient in a fast-paced
• Chế độ & Phúc lợi
• Competitive salary
• Premium healthcare insurance (for Upper Senior level)
• 12 days of annual leave & 5 days of sick leave
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (Laptop)
• Access comprehensive training to stay ahead in social media trends and tools, enhancing your skills for continued growth
• Thrive in a fast-paced,dynamic environment where you’ll collaborate with teams across the company to solve challenges and drive innovation
• Giới thiệu Buzzmetrics
• Buzzmetrics is the pioneering company in applying market research methodologies to social media since 2013. With over a decade of experience, we specialize in connecting and analyzing social media conversations and e-commerce data, helping brands uncover meaningful consumer insights. By integrating these data sources, Buzzmetrics provides a holistic view of consumer behavior — empowering businesses to make smarter decisions and optimize their strategies for Digital Commerce success.
• Visions
• To be the most credible and insightful Social & E-commerce Market Research company in Southeast Asia.
• Mission
• To deliver trusted, research-based insights by connecting Social and E-commerce data — enabling brands to understand consumers better, make smarter decisions, and succeed in Digital Commerce.