Tuyển dụng Customer Support (English Proficiency) tại Hà Nội

• Provide timely and effective support to clients using the ERP software via email/phone.
• Corporate with relevant parties (Dev, SA/BA, AM, …) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules.
• Accurately record, track, and update support cases in the internal case management system in a timely manner.
• Proactively escalate complex bugs and unresolved issues to higher level to handle customer's issues promptly.
• Other internal support if required.

Yêu cầu công việc

• Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV,...
• Strong proficiency in both written and spoken English.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving mindset with attention to detail.
• Good customer service mindset.
• Fresh graduates or final-year students awaiting graduation are encouraged to apply.
• Age: 20-24

Quyền lợi được hưởng

• Gross Salary: 9.000.000 – 13.000.000 VND.
• 13th and 14th-month gross salary bonuses, depending on individual performance and the company's business performance.
• Insurance coverage in accordance with Vietnamese labor law (Social Insurance, Health Insurance, and Unemployment Insurance), plus PVI healthcare insurance.
• Salary reviews twice a year.
• All public holidays and Tet as prescribed by law, plus 14 days of annual leave, 10 days of paid sick leave, 01 Christmas Day, 0.5 International Women's Day, and other company benefits.
• Team activities: birthday celebrations, picnics, and an annual company trip.
• Office treats: fresh fruit every Thursday, plus complimentary snacks, tea, and coffee.