Tuyển dụng Customer Service Supervisor (Logistics, Forwarder) tại Hà Nội

• Set up standard operating procedures (SOP) for new customers.
• Handle customs clearance procedures (HS code, customs policy, C/O) and trucking arrangements.
• Oversee customs liquidation and final settlement reports for EPE, processing, and manufacturing enterprises.
• Advise customers on shipment progress and import-export documentation for air and ocean freight.
• Coordinate effectively with internal teams and external partners (customs, forwarders, carriers, trucking companies) to ensure seamless service and risk mitigation.
• Report operational issues or irregularities to the Korean Manager and Board of Directors (BOD).
• Further details will be discussed during the interview.

Yêu cầu công việc

• At least 2–3 years of experience in freight forwarding, shipping operations, or customs brokerage.
• Prior experience in foreign/multinational logistics companies is a plus.
• Strong analytical, problem-solving, and project management skills.
• Excellent time management and multi-tasking capabilities.
• Strong customer-service attitude and results-driven mindset.
• Good communication and interpersonal skills.
• Fluent in Vietnamese and proficient in both spoken and written English.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Quyền lợi được hưởng

• 13th-month bonus, bonuses on holidays, Tet ... depending on the actual situation of the Company. Enjoy full benefits according to the Labor Law (Social Insurance, Health Insurance, Unemployment Insurance).
• Work in a dynamic, fun, friendly environment.
• Work location in Hanoi (Handico Building, Pham Hung, Tu Liem ward, Hanoi city).
• Work at the office from Monday ~ Friday, working online on Saturday.