Tuyển dụng Senior Application Supporter Java, API, SQL, ITIL tại Hồ Chí Minh

Top 3 Reasons To Join Us Môi trường công nghệ hiện đại, vui vẻ, hòa đồng Được xét tăng lương 1 năm 1 lần The Job

JOB OBJECTIVES

A Senior Application Support Specialist to ensure the stability, availability, and optimal performance of our critical business applications. In this role, you will lead complex incident troubleshooting, conduct root-cause analysis (RCA), and collaborate closely with cross-functional technical teams and external vendors to drive continuous system enhancements

KEY RESPONSIBILITIES

• Provide daily application support including monitoring, troubleshooting, and resolving incidents for assigned applications. 
• Analyze system issues by understanding application logic, data flow, and business rules; work closely with development teams to validate findings. 
• Coordinate with internal teams (infrastructure, development, security) and vendors to ensure timely resolution and effective communication. 
• Support problem management by conducting root‑cause analysis (RCA) for recurring or high‑severity issues. 
• Maintain high‑quality technical documentation, including system flow diagrams, troubleshooting steps, application inventories, deployment procedures, and SOPs. 
• Participate in application enhancement and new system development activities, including requirements clarification, understanding design documents, and supporting UAT/testing. 
• Perform backend checks (e.g., SQL queries, system logs, configuration validation) to support issue investigation. 
• Prepare regular reports including incident summaries, trend analysis, and improvement recommendations. 
• Participate in after‑hours/on‑call support when required for major incidents.

Your Skills and Experience

• Proficiency in English (written and spoken) to communicate with regional teams and vendors.
• Minimum 5 years of experience in Application Support, IT Operations, or a similar technical role.
• Solid understanding of application architecture:
  • System design concepts
  • Backend–frontend interaction
  • API and integration flow
  • Database structure and queries
• Ability to read and interpret basic code logic (e.g., Java, .NET, Python, SQL) to understand root causes—actual coding not required.
• Familiarity with SDLC (Software Development Life Cycle) and Agile/Waterfall development methodologies.
• Strong analytical and troubleshooting skills, able to break down complex issues into understandable components.
• Experience with ITIL processes (Incident, Problem, Change).
• Good documentation skills: flowcharts, SOPs, troubleshooting guides, user manuals.
• Basic experience using SQL and working with application logs.
• Ability to work under pressure and manage communication during critical issues.

Why You'll Love Working Here

• Annual salary review (once per year).
• Dynamic, technology-driven working environment with opportunities for self-development and career advancement.
• insurance, annual leave, and 13th-month salary in accordance with state regulations.
• Participation in Social, Health, and Unemployment Insurance (BHYT, BHXH, BHTN).
• Annual health check-up.
• Participation in sports activities, workshops, birthday celebrations, team building, and company trips on a quarterly and yearly basis.