Tuyển dụng Customer Service Executive (Welcome Fresh Graduates)

Career

Customer Service Executive (Welcome Fresh Graduates)

D2C & EC Enablement, Anywhere

←

Back to List

Application Form

Customer Service Executive ((Welcome Fresh Graduates)

As a Customer Service Executive, you’ll serve as the frontline voice for our diverse portfolio of brand partners, delivering exceptional experiences across leading e-commerce platforms. Working within a professional and fast-paced environment, you will collaborate with cross-functional teams to manage customer interactions, optimize store performance, and maintain brand excellence. This role is ideal for a proactive, detail-oriented communicator ready to build a rewarding career in the digital commerce landscape—fresh graduates are strongly welcomed to apply!

What You'll Do

Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless, high-quality brand experience.

Provide reliable and professional customer service across official marketplace stores for specialized brand portfolios.

Handle special customer requests and coordinate the accurate allocation and delivery of free gifts and promotional samples based on campaign guidelines.

Continuously monitor and maintain optimal store health metrics, chat response rates, and SLA compliance across all assigned platforms.

Attend comprehensive product training sessions to master brand knowledge and handle consumer inquiries with expertise.

Assist in analyzing customer feedback to recommend improvements for chat response workflows and overall customer satisfaction.

Collaborate cross-functionally with the Finance and Operations departments on administrative workflows, order issues, and payment tracking.

Utilize Google Sheet tracking templates to log customer inquiries, promotional gift allocations, and operational performance reports accurately.

Who You Are

Graduate Diploma or Bachelor's Degree in Business, Marketing, Mass Communication, or any relevant discipline (Fresh Graduates are welcome to apply!).

Fluency in English and Bahasa Malaysia, both written and verbal, with the confidence to articulate information clearly (additional language skills are a plus).

Practical proficiency in Google Sheet, particularly in navigating, managing, and updating tracking templates.

A proactive mindset with high accountability, eager to dive into the fast-paced E-commerce ecosystem.

Able to multi-task efficiently while professionally managing high-volume customer interactions under pressure.

Nice To Have

Prior internship or basic experience in retail, customer support, or familiarity with e-commerce seller centers (Lazada, Shopee, TikTok Shop).

Why You’ll Love It

Advanced AI tools for all positions

Performance Review (2 times per year)

Annual MVP Awards & Recognition

Annual Leave and Special Leave Benefits

Great Opportunity to Explore Emerging Trends in the Digital Market

Quyền lợi

Great Opportunity to Explore Emerging Trends in the Digital Market

Top

Career

Job

Career

Looking to kickstart your career with AnyMind Group? Head over here for our available positions.

Contact Us

Have a question for us? Reach out today and a relevant expert will be in touch with you.

Contact

English

English

日本語

ไทย

Tiếng Việt

Bahasa

簡体中文

繁體中文

繁體中文 (香港)

한국어

Solutions

For Brands

For Publishers

For Creators

Products

AnyAI

AnyLive

AnyX

AnyTag

AnyManager

AnyCreator

AnyLogi

AnyChat

AnyShop

AnyFactory

AnyDigital

News

Press Release

Product Update

Announcement

Resources

Case Study

Blog

Report

Event

About

Company

History

Philosophy

CEO Message

Management Members

Businesses

Offices

Sustainability

Contact

IR

IR Information

IR News

CEO Message

Financial Highlights

IR Library

Stock Information

IR Calendar

Career

Jobs

Our People

© AnyMind Group

Privacy Policy

GROVE

ENGAWA

Moindy

Acqua Media

FourM

AnyUp

POKKT

Solutions

For Brands

For Publishers

For Creators

News

Press Release

Product Update

Announcement

Resources

Case Study

Blog

Report

Event

Products

AnyAI

AnyLive

AnyX

AnyTag

AnyManager

AnyCreator

AnyLogi

AnyChat

AnyShop

AnyFactory

AnyDigital

About

Company

History

Philosophy

CEO Message

Management Members

Businesses

Offices

Sustainability

Contact

IR

IR Information

IR News

CEO Message

Financial Highlights

IR Library

Stock Information

IR Calendar

Career

Jobs

Our People

English

English

日本語

ไทย

Tiếng Việt

Bahasa

簡体中文

繁體中文

繁體中文 (香港)

한국어