Tuyển dụng Customer Service Executive

Customer Service

(Hotline / Website / SNS etc): Manage customer inquiries and provide timely, accurate responses across all customer communication channels.

Complaint Management

• Handle customer complaints and coordinate with relevant departments to ensure timely resolution and case closure

VOC & Customer Feedback

• Collect and analyze customer feedback to identify key issues, trends, and actionable customer insights

CRM & Data Management

• Maintain accurate and complete customer information, interaction history, complaints, and case status in CRM

CS Process & Cross-functional Coordination

• Coordinate with relevant departments to resolve customer issues; develop and maintain customer service processes, guidelines, Q&A/FAQ documents, and communication standards.
• Other tasks assigned by Line Managers
• Bachelor's degree in Customer Service or relevant field
• At least 2 years of experience in customer service, experience in the FMCG or Food & Beverage industry is preferred.
• Experience in using/managing CRM systems
• Skills in customer service handling process & Appropriate Communication Manner
• Experience in handling media crises is preferred
• Synthesis and reporting skills
• Professional or business-level English communication skill are preferred
• Efficient with Office software
• Working location: Floor 16, Coninco Tower, No.4 Ton That Tung Street, Kim Lien Ward, Ha Noi, Vietnam
• Working time: from 8:00 am to 5:00 pm from Monday to Saturday (off 2 Saturday per month)
• WFH as the company policy from time to time

Yêu cầu công việc

• Bachelor's degree in Customer Service or relevant field
• At least 2 years of experience in customer service, experience in the FMCG or Food & Beverage industry is preferred.
• Experience in using/managing CRM systems
• Skills in customer service handling process & Appropriate Communication Manner
• Experience in handling media crises is preferred
• Synthesis and reporting skills
• Professional or business-level English communication skill are preferred
• Efficient with Office software
• Working location: Floor 16, Coninco Tower, No.4 Ton That Tung Street, Kim Lien Ward, Ha Noi, Vietnam
• Working time: from 8:00 am to 5:00 pm from Monday to Saturday (off 2 Saturday per month)
• WFH as the company policy from time to time