Chuyên Viên Quản Lý & Điều Phối Dịch Vụ Khách Hàng VIP (VIP Coordinator)

Position Overview

Drive qualified lead generation, client engagement and sales conversion for Membership and Villa products, taking ownership of opportunities from prospecting through negotiation, closing and post-sale follow-up, while delivering a consistently high-quality luxury client experience.

Key Responsibilities

• Proactively prospect, develop and qualify leads, converting opportunities into Membership and Villa sales.

• Manage the sales journey from initial contact, presentation and site visit through negotiation, booking and closing.

• Build and maintain relationships with HNW/UHNW clients, sales agents, banks, referral partners and other strategic sales channels to generate qualified opportunities.

• Conduct client meetings, Sales Gallery visits, site visits and sales presentations, providing knowledgeable and personalised advice.

• Prepare sales presentations, proposals, product information and client-specific materials to support conversion.

• Handle day-to-day sales paperwork, booking documentation and transaction requirements, coordinating with Sales Admin, Legal and Finance.

• Work with banks and financial partners to support client financing requirements and facilitate transactions.

• Manage and follow up with sales agents and external partners on leads, client introductions and sales opportunities.

• Maintain accurate CRM records, pipeline updates, sales activities and forecasts.

• Support client gifting, invitations and personalised relationship activities in line with brand standards.

• Achieve agreed individual sales targets and conversion objectives, while maintaining the required level of service and brand representation

Yêu cầu công việc

• Bachelor’s degree or diploma in Business, Marketing, Real Estate, Finance, Sales or a related field.

• 1 - 3 years of proven experience in high-value sales, preferably luxury real estate, branded residences, hospitality, banking, premium retail or related sectors.

• Demonstrated ability to prospect, negotiate and close sales, not solely provide sales support.

• Experience working with HNW/UHNW clients, sales agents, banks or strategic partners is highly preferred.

• Strong consultative selling, negotiation, presentation and relationship-building skills.

• Strong understanding of sales processes, documentation and transaction management.

• Excellent follow-up, CRM discipline and ability to manage a long and relationship-driven sales cycle.

• Good command of English and Vietnamese; additional languages are an advantage.

• Polished, proactive, commercially driven and committed to luxury service and brand standards

Quyền lợi

• Thưởng: Theo quy định của công ty