Tuyển dụng Service Planning & Marketing Assistant Manager - Hanoi tại Hà Nội

• Responsibilities:
  • Plan and implement after-sales marketing and promotion activities.
  • Monitor market trends, customer needs, and competitor activities for aftersales planning activities.
  • Monitor customer satisfaction index for service – part operation at Dealer and cooperate with Dealer to enhance KPI.
  • Improve customer experience, including customer satisfaction and proactive customer contact activities at dealers.
  • Conduct customer training programs to improve customer knowledge and satisfaction.
  • Manage dealer KPI data and performance reports
  • Manage special projects related to after-sales service and customer experience improvement.

Yêu cầu công việc

• Bachelor’s Degree, major in Aftersales service, logistics, supply chain, prioritize in automotive industry or related fields.
• At least 4-5 years of relevant experience
• Good command of English (minimum TOEIC score of 600 or equivalent)
• Proficient in MS office, Power BI skill is a plus
• Problem-solving skills and Communication skills

Quyền lợi được hưởng

• Competitive salary
• Genuine work/ life balance: Working time: 8:00 – 17:00, From Monday to Friday
• Accident insurance, Travelling insurance besides Social Insurance
• Annual leave according to the labor law, additional sick leave
• Annual Heath check-up, Company trip, Year End Party
• Training and development roadmap. Opportunities to have training trips and/or attending events abroad