Tuyển dụng Service Planning & Marketing Assistant Manager (Aftersales Service) tại Hà Nội

1. Job Purpose:

Hino Motors Vietnam is seeking an experienced Service Planning & Marketing Assistant Manager (Aftersales service) to plan and manage after-sales service activities and improve customer satisfaction across the dealer network. The role will coordinate with related departments and dealers, monitor market trends and dealer performance, and lead service projects and customer-focused activities to achieve CS KPIs and improve the overall customer experience.

2. Key Responsibilities

• Plan and implement after-sales marketing and promotion activities.

• Monitor market trends, customer needs, and competitor activities for aftersales planning activities.

• Monitor customer satisfaction index for service – part operation at Dealer and cooperate with Dealer to enhance KPI.

• Improve customer experience, including customer satisfaction and proactive customer contact activities at dealers.

• Conduct customer training programs to improve customer knowledge and satisfaction.

• Manage dealer KPI data and performance reports

• Manage special projects related to after-sales service and customer experience improvement.

Yêu cầu công việc

3. Requirements

Must-Haves:

• Bachelor’s Degree, major in Aftersales service, logistics, supply chain, prioritize in automotive industry or related fields.

• At least 5 years of relevant experience

• Good command of English (minimum TOEIC score of 600 or equivalent)

• Proficient in MS office, Power BI skill is a plus

• Problem-solving skills and Communication skills

Good-to-Haves (Major Advantages):

• Direct work experience in the after-sales service department of an automotive company, especially in service marketing tasks

4. Benefits information:

• Competitive salary

• Genuine work/ life balance: Working time: 8:00 – 17:30, From Monday to Friday

• Accident insurance, Travelling insurance besides Social Insurance

• Annual leave, public holiday, company holiday according to the labor law, additional sick leave

• Annual Heath check-up, Company trip, Year End Party

• Work in a professional setting with standardized processes and gain hands-on experience with our nationwide dealer network.

• Participate in strategic automotive projects that will enhance your skills and build a professional portfolio.

Quyền lợi

• Thưởng: Year end Bonus
• Chăm sóc sức khoẻ: Accident insurance, Travelling insurance besides Social Insurance
  Annual Health check-up
• Nghỉ phép có lương: Annual leave, public holiday, company holiday according to the labor law, additional sick leave
• Đào tạo: Training Opportunities
• Cơ hội du lịch: Company Trip
• Khác: Competitive salary
  Genuine work/ life balance: Working time: 8:00 – 17:30, From Monday to Friday
  Company trip
  Year End Party