Tuyển dụng Service Operations Admin

Service Operations support activities

General admin support, e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to other functions for input.

Enters technicians shifts into systems

Coordinates changes/updates of maintenance plans

Manages work center data changes

Supports specific service supervisor tasks

Takes ownership for customer queries forwarded from first level and follows up with Service Supervisor and other departments to get a response

Creates planned service repairs when needed

Supports technician and supervisor in material related requests (purchase requisition creation, check availability and follow up on delivery)

If needed, can include administrative tasks related to alarm phones

Support in 3rd party inspection administration

Analysis and follow-up: Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Tendering Specialist and follows up closing the remarks

Creates service/work order and requests spare parts

Takes ownership for customer queries forwarded from first level and follows up with Service Supervisor and other services to get a response

Support in public tenders

Supports supervisor in proposal creation (public tenders)

Assists in contract and sales order creation for public bids (admin handover)

Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer reporting

Prepares working instructions to be able to input relevant information into customer portals

When needed, verifies and inputs customer data in customer portals.

Provides reports for Key Accounts

Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer experience management

Collects customer feedback and inputs data into relevant tools

Assists in preparing reports and summaries of customer experience metrics

Supports communication of customer experience insights to stakeholders

Provides administrative support for customer centricity and digitalization initiatives

Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Bachelor Degree in Economy/commercial/sciences or relevant fields.

Good spoken and written Vietnamese & English languages.

Basic skills with MS Office tools and applications

User knowledge of SAP/CRM and/or SFDC is an asset

Experience customer communications

Knowledge Admin full cycle working in Factory or after sales.

Benefits

• Monthly allowances
• Guaranteed 13th-month salary bonus;
• Quarterly bonus and annual performance bonus;
• Full social, health and unemployment insurance contributions;
• Premium 24/7 health insurance for the employee and one family member (spouse/child);
• Skills training and development opportunities within the organisation;
• Many programmes to improve physical and mental wellbeing.