Tuyển dụng Senior Sale - Berkman Forwarding Hanoi tại Hà Nội

Job Summary: As a Berkman Vietnam Senior Sales, you'll play a vital role in the Berkman Ha Noi office customer service department, collaborating closely with our Chief Business Development Officer to facilitate the sales process and ensure customer satisfaction. Amongst others, you will be responsible for managing customer inquiries, preparing quotes, and coordinating with various internal departments to meet customer needs. This role requires strong communication skills, attention to detail, and a customer-centric approach.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Customer Relationship Management:

- Serve as the primary point of contact for customer inquiries.

- Build and maintain strong relationships with customers by understanding their shipping needs and providing timely assistance and support.

- Follow up with customers to ensure satisfaction and address any concerns or issues promptly.

Business Development:

- Follow up potential customers to facilitate the sales process and convert rate quotes into bookings or gain feedback on Berkman’s rate quote offers.

- Source new leads and opportunities by making first contact with prospective customers.

- Travel to and attend trade fairs, industry events and customer visits with Chief Business Development Officer ​on occasion.

Shipment Processing and Coordination:

- Process customer booking requests efficiently in Berkman’s internal system, ensuring all necessary documentation is complete and compliant with applicable regulations.

- Coordinate with internal departments to ensure smooth transfer of responsibilities.

Sales Support and Reporting:

- Coordinate with the Procurement Team and Chief Business Development Officer on specific rates for service contracts and maintain communication with customers about service contract updates.

- Coordinate with the Procurement Team to prepare quote rates in line with the customers’ requirements, benchmarks, expected volumes, and market conditions.

- Generate reports and analyze sales data to identify trends, opportunities, and areas for improvement.

- Assist with account-level volume forecasts by monitoring planned versus actual volume performance.

- Contribute to sales meetings and discussions by providing insights and recommendations based on customer feedback.

Yêu cầu công việc

- Bachelor’s degree in foreign Trade, Maritime, Business or related field.

- Having at least 3 or 5 years experiences in Sales Logistics Prior experience in sales, logistics, and/or freight forwarding.

- Effective communication skills in English and Vietnamese (spoken and written).

- Self-motivated, target-driven, and able to work independently.

- Solution focused, well-informed decision maker.

- Ability to gain a working knowledge of software systems provided by Berkman within a reasonable time period, and proficient with Microsoft Office applications.

- Willingness to attend industry events and engage in networking activities.

- Ability to visit our Ho Chi Minh office several times per year.

- Understanding of European/Western work ethics is a plus.

Quyền lợi

• Chăm sóc sức khoẻ: Participating in all types of statutory insurance
• Cơ hội du lịch: Travel to and attend trade fairs, industry events and customer visits with Chief Business Development Officer ​on occasion.
• Khác: Working in a professional environment