Tuyển dụng Sales & Marketing Manager - Fitness / Wellness tại Hồ Chí Minh

Key Responsibilities

1. Business Growth & Commercial Performance

Drive studio revenue, profitability, membership growth, and overall business performance.

Develop and execute initiatives to attract new members, improve retention, encourage referrals, and increase membership value.

Monitor sales performance, membership trends, customer feedback, and key business KPIs to identify opportunities for improvement.

Work closely with the Founder to translate business objectives into actionable plans and measurable results.

Develop local partnerships, community activities, and promotional initiatives that strengthen company's market presence.

2. Sales & Marketing Coordination

Work closely with the Sales and Marketing teams to align campaigns, sales activities, and customer engagement initiatives.

Ensure marketing activities translate into meaningful leads, studio visits, membership conversions, and retention.

Encourage close collaboration between Sales, Marketing, Front Desk, and Coaching teams to deliver a consistent customer experience.

Stay close to members and market trends to identify customer needs and new business opportunities.

Bring fresh ideas and a practical, customer-focused mindset to sales and marketing initiatives.

3. People Management & Team Development

Lead, coach, and develop teams across Front Desk, Sales, Marketing, and Coaching.

Build a positive, energetic, and collaborative team culture based on accountability, mutual respect, and open communication.

Maintain a strong day-to-day presence in the studio, engaging regularly with employees, coaches, and members.

Support team members in resolving operational and customer-related issues promptly and professionally.

Set clear expectations, monitor performance, provide constructive feedback, and develop team capabilities.

Foster a service-oriented mindset and encourage team members to take ownership of their responsibilities.

4. Studio Operations & Member Experience

Oversee daily studio operations to ensure smooth, efficient, and consistent service delivery.

Maintain high standards of customer service, studio presentation, and member satisfaction.

Handle customer feedback, complaints, and service recovery with professionalism and sound judgment.

Identify operational gaps and implement practical improvements to workflows, service standards, and internal processes.

Ensure effective coordination of class schedules, staffing, studio activities, and special events.

Be willing to step in and support the team when needed to maintain operational quality.

5. Business Administration & Process Management

Oversee basic business administration, including contracts, invoices, documentation, and coordination with accounting and external service providers.

Ensure internal policies, operational procedures, and relevant compliance requirements are followed.

Monitor operating expenses and support budget planning and cost control.

Build practical systems and processes that support business growth without compromising service quality or team agility.

Yêu cầu công việc

Experience & Business Acumen

Proven experience in a management or supervisory role within hospitality, fitness, wellness, retail, F&B, or other customer-facing service industries.

Experience leading teams and managing day-to-day business operations in a dynamic, service-oriented environment.

Strong commercial awareness, with the ability to understand sales performance, customer behavior, revenue drivers, and business KPIs.

Demonstrated ability to improve team performance, customer satisfaction, and business results.

Experience coordinating across Sales, Marketing, Operations, and customer-facing teams.

Leadership & Cultural Fit

A mature, grounded, and approachable leader who can build trust and connect naturally with people at all levels.

Strong interpersonal skills and a genuine enjoyment of working directly with employees, coaches, customers, and business partners.

Hands-on and action-oriented, with the ability to balance strategic thinking with daily execution.

Energetic, adaptable, and comfortable working in a growing business where processes and priorities may evolve.

Proactive in solving problems, making decisions, and taking ownership rather than relying solely on formal structures.

A collaborative leadership style that encourages teamwork, open communication, and accountability.

Looking for a long-term opportunity to grow with the business and contribute to building a strong team and community.

Communication & Practical Requirements

Confident communication skills in both Vietnamese and English.

Comfortable working in a customer-facing environment with regular interaction with members and employees.

Flexible to support occasional weekend classes, events, and business activities when required, with scheduling arrangements discussed in advance.

Well organized, with good attention to detail and a sound understanding of basic business administration.

Nice to Have

Experience in boutique fitness, Pilates, cycling studios, wellness, hospitality, or lifestyle brands.

Experience developing membership programs, customer retention initiatives, referral programs, or local partnerships.

Experience coordinating promotional campaigns and working closely with marketing teams.

Experience building operational processes and developing teams in a growing business.

Quyền lợi

• Khác:

  KPI-based bonus