Tuyển dụng Project Manager tại Hồ Chí Minh

The Project Manager turns the Engagement Manager’s integrated plan into reliable day-to-day delivery. You own the detailed plan, tracker, schedule, logistics, platform readiness, and coordination across specialist teams.

This role owns the end-to-end participant engagement experience, including learner support, progress monitoring, live-session support, and feedback tracking. Guided by our motto, “No Learner Left Behind,” you’ll keep participants informed, supported, and engaged throughout their learning journey.

You report to the Operations Manager for workload, development, and line management. On each engagement, the Engagement Manager sets priorities and remains accountable for the client relationship, integrated plan, scope, and final approval of client-facing work.

01 Project Planning & Delivery Coordination

• Build and maintain the detailed project plan and tracker from the agreed engagement plan, with owners, milestones, dependencies, decisions, risks, and current versions of planning documents.
• Set up the internal workspace and prepare the sales-to-delivery handoff brief from available source material; identify gaps and track their resolution.
• Capture requests, decisions, and next steps from client and internal meetings, assign owners and dates, and follow through on actions. Alert the Engagement Manager early when work slips or a dependency threatens delivery.
• Own session calendars, meeting links, internal holds, and invitations, including checks on invitations sent by the client. Coordinate handoffs between all delivery roles.
• Give Technical and Curriculum clear requirements and deadlines, track their outputs, and escalate blockers. Carry out approved changes while keeping the plan and team aligned.

02 Participant Onboarding & Engagement

• Own the participant onboarding flow: Build, configure, and maintain the LMS space, adapting program materials in line with approved client branding and policies.
• Set up, manage, and monitor participant communications throughout the engagement, ensuring accurate content, timely delivery, and alignment with program requirements.
• Serve as the first point of contact for participant inquiries, providing timely support, resolving routine issues, and coordinating with relevant teams when escalation is needed.
• Monitor participant engagement and learning progress, identify those requiring additional support, and coordinate proactive follow-ups to maintain a positive learning experience.
• Manage participant enrollment changes and access requirements, ensuring accurate records and smooth coordination across teams.

03 Launch & Live Session Readiness & Delivery

• Coordinate program setup and launch readiness, ensuring learning materials, participant access, communications, and delivery arrangements are in place.
• Prepare session materials and coordinate facilitator briefings to ensure alignment on program objectives, participant needs, and client expectations.
• Attend live sessions and coordinate logistics and technical readiness, ensuring sessions run smoothly and participants receive timely support.
• Attend live sessions where possible within working hours to support the participant experience: manage chat, record attendance and questions, and coordinate with the producer, who runs the room’s technical production.
• Manage post-session activities, including sharing learning resources, coordinating follow-ups, and addressing outstanding participant needs.

04 Reporting, Quality & Close-out

• Prepare and review program documentation and client-facing materials, ensuring accuracy, consistency, and quality standards.
• Monitor and consolidate participant engagement, learning progress, and attendance data to support regular reporting and delivery decisions.
• Collect participant feedback, identify trends and improvement opportunities, and contribute to program reviews and impact reporting.
• Coordinate program close-out activities, including feedback collection, completion records, certifications, and final reporting.
• Maintain operational documentation and contribute to continuous improvements in delivery processes, participant experience, and team efficiency.