Tuyển dụng IT Helpdesk Staff (Mới Tốt nghiệp) tại Hà Nội

1. Job Objective

- Assist the IT team in maintaining and enhancing the company’s IT infrastructure

- Ensure the continuous and efficient operation of IT equipment and systems

2. Main Responsibilities

- Request Handling: Receive and respond to user inquiries through multiple channels (ticketing system, email, phone).

- Ticket Management: Log, evaluate, and classify incoming tickets accurately to ensure proper tracking and resolution.

- Issue Resolution & Escalation: Provide timely responses and solutions. When necessary, escalate issues to senior support levels or coordinate with external service providers to meet service level agreements (SLAs).

- Onsite Support Services: Perform location-based tasks such as hardware receipt and delivery, installation, and setup to support operational needs.

Yêu cầu công việc

- Final year student or recent graduate in Information Technology, Computer Science, or related fields.

- Basic knowledge of computer hardware, Windows operating systems, and networking.

- Problem-solving skills and the ability to work independently as well as in a team.

- Good communication skills and the ability to support end-users.

- Willingness to learn and stay updated with new technology.

Quyền lợi

• Chăm sóc sức khoẻ: attractive health care package
• Đào tạo: Formal training roadmap with opportunities to participate in real projects
• Xe đưa đón: bus provided by company
• Căn-tin: Lunch
• Khác: Competitive salary Diversity in multinational working environment European professional working style