IT CUSTOMER SUCCESS SPECIALIST (Japanese N2 & Good English) | 20 – 35 Million VND | 29218 – District 1, HCM

▪ Provide post-implementation support and training to clients, ensuring effective system usage.

▪ Conduct regular follow-up meetings to understand customer challenges and recommend appropriate solutions.

▪ Assist the Sales team with product demonstrations and client presentations when needed.

▪ Create and maintain user manuals, training materials, and system documentation.

▪ Work closely with internal departments to resolve customer issues efficiently and promptly.

▪ Build and maintain strong client relationships to ensure customer satisfaction.

▪ Occasionally visit client sites to provide direct support or conduct training seminars.

▪ Take on a leadership role in the future, with opportunities to develop and grow within the team.

Working Hours: 08:00 – 17:00, Monday to Friday.

Working Arrangement: Flexible working hours with remote/hybrid options.

Yêu cầu công việc

▪ Nationality: Vietnamese.

▪ Age: 25 – 37.

▪ Bachelor's degree in a relevant field.

▪ Japanese proficiency: JLPT N2 or above.

▪ English proficiency: Upper-Intermediate level or above.

▪ At least 2–3 years of B2B customer-facing experience in an IT company, such as B2B Solution Sales, IT Consulting, or Customer Success.

▪ Experience working for a Japanese company or having professional experience in Japan.

▪ Strong interest in IT and technology, preferably with experience in the IT/software industry or system implementation projects such as ERP/CRM.

▪ Excellent communication, problem-solving, and coordination skills.

Quyền lợi được hưởng

▪ Competitive salary package with full insurance coverage based on 100% of gross salary.

▪ Annual performance and salary reviews twice a year.

▪ 13th-month salary bonus.

▪ Hybrid working arrangement.

▪ 18 days of leave per year, including 12 annual leave days and 6 New Year's holidays.

▪ Premium healthcare insurance coverage from the first working day.

▪ Annual health check-up.

▪ Excellent career development opportunities with exposure to the latest technologies.

▪ Additional bonuses for patents and inventions.

▪ Company trips, year-end parties, and gifts for Tet and other holidays.

▪ MacBook Pro or laptop provided.

▪ No overtime required.