Tuyển dụng Customer Support Collaborator (4-Hour Night Shift) tại Hà Nội

• Xipat Flexible Solutions is a technology company founded in 2008, building data-driven e-commerce products used by merchants across platforms such as Shopify, WooCommerce, Wix, and Shopline. Our mission is to help merchants better understand their customers and improve marketing performance through practical, scalable solutions.
• We are looking for driven students to grow into a new generation of Commercial Support Agents: people who deliver excellent international customer support while building real commercial skills (up-sell, cross-sell, review generation, insight discovery). This is a part-time role, no experience required - you'll be trained from the ground up, with income tied to the real results you create.
• Core - Customer Support (what you do every shift)
• Handle live chat requests from international merchants using Xipat’s Shopify apps.
• Understand customer issues, troubleshoot, and guide merchants step by step in clear, friendly English.
• Support customers in installing, configuring, and making the most of our app features.
• Record bugs, feature requests, and follow-up issues, then pass complete information to the Product or Technical Team.
• Create and track follow-up tasks to ensure no customer request is missed.
• Maintain a positive and professional customer experience in every conversation. Customer satisfaction is always the top priority.
• The commercial edge (what we train you for)
• Recognize buying signals and the "golden moment" to recommend an upgrade or another app that genuinely helps the merchant — only when there's a clear need, never spam.
• Invite satisfied customers to leave product reviews.
• Capture insights about customer goals, pain points, behaviors, and expectations to support the Product Team.
• Track your own results (revenue, reviews, conversion) and improve week over week.

Yêu cầu công việc

• Must-have
• 3rd- or 4th-year university student, able to commit to a fixed schedule of 04 hours/shift and 05 shifts/week.
• Strong written/chat English: clear, concise, and to the point.
• Customer-oriented mindset, patience, and willingness to understand problems deeply.
• Coachable attitude, open to feedback, and able to improve quickly.
• Commercial mindset, comfortable with proactively advising and recommending suitable solutions.
• Careful, responsible, and able to follow tasks through to completion.
• Growth mindset and willingness to work with goals and measurable results.
• Good health and ability to maintain a stable night-shift schedule.
• Nice-to-have
• Previous experience in Customer Service, Sales, Telesales, consulting, or sales collaboration.
• Basic understanding of e-commerce or Shopify.
• Good persuasion and problem-solving skills.
• Experience in student clubs, projects, or activities related to customers or business.
• Interest in an international and technology-driven working environment.
• No prior support experience or Shopify knowledge required — we train you from zero.

Quyền lợi được hưởng

• Base pay per shift + uncapped bonuses on actual results: Review bonus + Sales bonus
• Night-shift allowance for late/overnight shifts.
• Holiday & Tet bonus per the company's collaborator policy.
• Structured training in Customer Support, consultative sales, business English, e-commerce, and Shopify.
• Direct mentorship throughout the training and working process.
• Stable working schedule that can be planned around your studies.
• Young, transparent, fair-play environment where performance is measured and recognized fairly.
• Opportunity to build a career foundation in Customer Support, Customer Success, Sales, Account Management, and Product.