Customer Service Staff (Good English) | 20–35M VND [28881 - Cau Giay, Hanoi => Pho Yen, Thai Nguyen]

• Perform field maintenance, troubleshooting, and customer support for semiconductor back-end exposure equipment.
• Install, set up, and conduct regular maintenance of specialized equipment at customer sites and cleanroom facilities.
• Respond to technical issues and machine breakdowns at client factories in northern industrial zones.
• Provide technical guidance and maintenance instructions to customers' manufacturing teams.
• Manage spare parts and prepare daily/weekly field service reports.
• Collaborate with overseas engineering teams and technical partners to resolve advanced equipment issues.
• Read technical manuals and schematics and maintain technical records in English.
• Participate in approximately 3 months of technical training in Japan.
• Monitor equipment performance and ensure high safety and service standards during on-site operations.
• Travel regularly to customer manufacturing plants as required.

Working hours: 8:00 AM - 5:00 PM, Monday - Friday

Working location

• During probation: Cau Giay, Hanoi (2 months)
• After probation: Approximately 3 months of training in Japan
• After returning from Japan: Pho Yen, Thai Nguyen
• Yêu cầu công việc
• Nationality: Vietnamese
• Age: 25–40
• At least 2 years of practical experience as a Service Engineer or Sales Engineer in the mechanical, electronic, or electrical industry.
• English: Upper-Intermediate level.
• Willing and able to travel to Japan for technical training.
• Stable career history; candidates with frequent job changes within 3 years are not preferred.

Preferred

• Experience in the semiconductor, FPD, or PCB industry.
• Japanese or Korean language skills.
• Quyền lợi được hưởng
• Social insurance according to Vietnamese law.
• Workers' accident compensation and personal accident insurance.
• Performance/annual bonus.
• Paid leave and 1 day of birthday leave.
• Half-day leave for medical checkups.
• Annual salary review/increment.
• Visa application support.
• Commuting allowance.
• Mobile phone allowance.
• Overseas business trip allowance.
• Professional technical training in Japan.
• Long-term career development in a global high-tech environment.