Customer Service & Pricing Staff (Logistics/Forwarding) 4+ Years Exp

We are looking for a Customer Service & Pricing Staff with strong experience in handling export/import shipments, excellent communication skills, and a detail-oriented mindset. The successful candidate will be responsible for managing end-to-end logistics operations and ensuring high levels of customer satisfaction.

Key Responsibilities:

- Handle all export/import shipments from and to Vietnam in compliance with internal policies and external regulations.

- Support to check rates from carriers and update the rates to sales or leader.

- Analyze market trends, competitor pricing, and internal cost structures & making quotation to offer rates to agents, customers.

- Coordinate end-to-end customer service processes, including booking, cargo movement, data transmission, documentation, invoicing, and cost tracking.

- Liaise with booking teams, carriers, and overseas agents to secure space and arrange shipments (air & sea).

- Work closely with global agent networks to ensure smooth handling of shipments, including tracking and status updates.

- Negotiate with subcontractors and trucking providers to achieve competitive pricing.

- Prepare and manage full set of shipping documentation until file closure (export/import, ir/sea).

- Input and update shipment information in the internal system accurately and on time.

- Respond to customer inquiries professionally and ensure high customer satisfaction.

- Stay well-informed about services and provide suitable solutions/offers to clients.

- Prepare daily updates and accurate weekly/monthly reports for management.

- Perform other duties as assigned.

Yêu cầu công việc

- Bachelor’s degree in Economics, International Business, Logistics, or a related field.

- Minimum 4 years of experience working in Freight Forwarding/Logistics, preferably at HCMC-based companies.

- Strong understanding of sea freight operations and pricing mechanisms.

- Excellent command of English (spoken & written). Chinese is a plus.

- Proficient in MS Office (Excel, Word, PowerPoint) and internet tools.

- Strong interpersonal and customer service skills.

- Detail-oriented, organized, and able to work under pressure.

- Good with numbers and reporting.

Benefits:

- 13th-month salary bonus.

- Social and health insurance in accordance with Vietnam Labor Law.

- Professional, friendly, and dynamic working environment.

- Opportunities for career development and training.

- Work Location: Olivin Logistics Office: No. 151, Bach Dang Street, Tan Son Hoa Ward, Ho Chi Minh City.

Quyền lợi

• Thưởng: Thưởng tháng lương thứ 13, lễ, tết.
• Chăm sóc sức khoẻ: Công ty đóng đầy đủ BHXH, dựa theo luật lao động.
• Cơ hội du lịch: Được tham quan du lịch, nghỉ dưỡng cùng các chế độ của Công ty.
• Hoạt động nhóm: Training opportunities, Profit shared & Tet Bonus (if any)
• Khác: Mức lương cạnh tranh (tùy vào kinh nghiệm và năng lực) và xét duyệt tăng lương hàng năm.