Tuyển dụng Customer Service Agent tại Hồ Chí Minh

• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily task management or coordinate with related team for process verification and IOPs updated.
• Handle incoming customer services queries, issues and exception management in timely manner as per KPI. Deliver a positive customer experience for all customers and ensure smooth execution by working closely with the customer and internal teams.
• Carry out all activities in a manner which will contribute to the achievements of individual and team Key Performance Indicators (KPIs). 
• Ensure the highest data accuracy and take preventive measures to eliminate potential errors/claims and penalty. 
• Build strong collaboration with all stakeholders including Area Customer Experience Partner and offshore GSC teams.
• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
• Exhibit flexibility regarding work schedules and assignments, including weekend/holiday rotations or work on different country business calendars as required.

Yêu cầu công việc

• Bachelor's Degree Graduated in Logistics, Supply Chain, International Business, or related field.
• Have 1-2 years’ experience in Customer Service role in Shipping Line/Forwarders background.
• Good communication (speaking and writing) in both English and Vietnamese. Additional Khmer language is a plus.
• Passion in working with system, process and customers, with a careful and logical sense. 
• High spirit of ownership, proactiveness, continuous improvement and customer centricity.
• Good computerized skills (excel, power point, outlook...). Power BI, automation application understanding is a plus. 

Quyền lợi

• Thưởng:

  Performance Bonus