Customer & Restaurant Operations Staff / Nhân Viên Điều Hành Dịch Vụ Khách Hàng & Nhà Hàng

• Receive service requests from clients, mainly including bookings for restaurants, meals, and other related services per program/itinerary.
• Review requirements, regulations, and policies of each client to ensure compliance during service provision.
• Check service availability, work with suppliers/vendors to confirm capacity, update information on the system, and prepare/send quotations to clients.
• Track client feedback and quotation approval status; proceed with service bookings and confirmations with suppliers upon receiving client approval.
• Send confirmed booking notifications and provide full service details to clients.
• Monitor clients' service usage process; collaborate with suppliers and relevant parties to timely handle any changes or arising issues.
• Track and coordinate payment execution with suppliers according to company procedures.
• After service completion, coordinate with the Accounting department, clients, and suppliers to resolve issues related to bookings, vouchers, costs, or additional incurred fees (if any).
• Proactively survey, source, and periodically update the list of new restaurants, hotels, and suppliers; ensure service sources are diverse, suitable for clients' needs and budgets.
• Perform other job-related tasks as assigned by management.

Yêu cầu công việc

• Education: College/Vocational degree or higher in Tourism, Hospitality, or related fields.
• Experience: Prior experience in tour operations or travel services is preferred.

• Good English communication; clear voice and articulation.
• Good time management, multitasking, and problem-solving skills under pressure.
• Attributes: High sense of responsibility, proactive, honest, presentable, and seeking long-term employment.

Quyền lợi được hưởng

• Probation Salary: Negotiable during the interview.
• Official Salary: Negotiable upon successful completion and evaluation of the 2-month probation period.
• Contract & Benefits:
  • Opportunity to sign a 1-year, 2-year, or Indefinite-term Labor Contract upon passing probation.
  • Annual leave entitlement starting upon official contract signing.
  • Full statutory social, health, and unemployment insurance (BHXH, BHYT, BHTN) under Vietnam Labor Law.
  • Full welfare and bonus regimes per company policy and labor regulation.
  • Specialized training and professional development provided.
  • Professional, friendly, and dynamic working environment.