Tuyển dụng Customer Care Executive tại Hồ Chí Minh

Role Purpose

Responsible for delivering a seamless customer experience by managing order-to-delivery coordination, invoicing support, commercial programme administration, customer payment follow-up and National distribution operations, while ensuring accurate and timely coordination across Sales, Finance, Supply Chain and Commercial teams.

Key Responsibilities

• Manage customer orders from receipt, validation and approval through delivery, ensuring timely order confirmation and customer communication.

• Coordinate with Finance on credit checks, payment terms, invoicing and payment status.

• Follow up with Supply Chain/Warehouse on dispatch and delivery, proactively communicating delays or changes.

• Administer approved commercial policies, customer incentives, C2 programmes and rebates, including calculations and supporting documentation.

• Maintain accurate customer, order, collection and commercial programme records.

• Prepare approved payment follow-up / delayed-payment communications and coordinate escalation with Sales and Finance.

• Support sell-in/sell-out tracking, reporting and consolidation for Sales and Commercial teams.

• Manage National distributors customer operations, including orders, invoicing, agreements, rebates and payment follow-up.

• Coordinate approved marketing material PR/PO documentation and distribution to Sales teams.

• Ensure all activities comply with approved commercial policies, processes and financial controls.

Yêu cầu công việc

• Bachelor’s degree in business, Commerce, Finance, Supply Chain or related discipline.

• 3–6 years' experience in Customer Service, Customer Care, Order Management, Sales Operations or Commercial Operations.

• Strong experience in order processing, customer coordination and cross-functional follow-up.

• Good understanding of invoicing, credit, rebates and commercial processes.

• Strong Excel/ERP and reporting skills.

• Excellent communication, stakeholder management and problem-solving skills.

• Highly organized, detail-oriented and proactive with strong ownership.

• Experience in a FMCG, manufacturing, agriculture or distribution environment will be an advantage.

Benefits:

- Full social insurance after probation

- 12 annual leave days

- Health insurance

- Company-provided laptop

- 13th-month salary

Quyền lợi

• Chăm sóc sức khoẻ: Full BHXH sau thử việc, 12 phép năm, health insurance, tháng 13