Tuyển dụng Business Development Manager tại Hồ Chí Minh

Key Responsibilities

Business Development & Sales:

• Identify, prospect, and develop new business opportunities across target customer segments including cross-border e-commerce sellers, marketplace merchants, importers/exporters, and freight forwarders.
• Own the full sales cycle from lead generation and qualification through proposal, negotiation, and contract close.
• Build and maintain a healthy, well-qualified pipeline; manage activity and forecasting in the CRM system with accuracy and discipline.
• Achieve and exceed monthly, quarterly, and annual revenue targets as agreed with the Regional Director.
• Develop and present tailored proposals, rate cards, and service solutions that align with customer needs and KWI’s service capabilities.

Sales and Marketing Management Team:

• Lead and coach the team members to manage and grow a portfolio of existing accounts, ensure high levels of customer satisfaction and business strategy execution.
• Plan, organize and direct Sales team through day-to-day management to achieve target revenue and profitability
• Ensure open communication of management policies and business strategies among the team

Account Management & Customer Retention:

• Conduct regular business reviews with sales team to identify upsell and cross-sell opportunities, address service concerns, and strengthen the commercial relationship.
• Act as the primary commercial point of contact for strategical accounts, coordinating with internal teams to onboard and resolve all business matters quickly and professionally.
• Track volume trends, identify risks of churn, and implement proactive retention strategies

Market Intelligence & Strategy:

• Plan, conduct market study, and understand market insight, pricing, and industry trends in the cross-border logistics space, especially VN-US lane to inform KWI’s commercial positioning.
• Provide regular feedback to the product, operations, and pricing teams on customer needs, service gaps, and market opportunities.
• Represent KWI at industry events, trade shows, and networking forums to build brand awareness and generate leads.
• Contribute to the development of the Vietnam commercial strategy in partnership with the Regional Director and Global Sales team.

Partner & Ecosystem Development:

• Identify and develop strategic partnerships with freight forwarders, customs brokers, marketplace operators, and logistics aggregators to expand KWI’s channel reach.
• Negotiate partnership agreements and referral arrangements that align with KWI’s commercial objectives.
• Maintain strong working relationships with carriers, origin agents, and destination partners to support business development activities.

Collaboration & Reporting:

• Work closely with the Operations and Program Management teams (US based) to ensure customer commitments made during the sales process are operationally feasible and properly handed off.
• Prepare weekly and monthly pipeline reports, deal status updates, and revenue forecasts for the Brach Manager, Regional Director and senior leadership.
• Participate in cross-functional planning discussions, contributing the commercial perspective to operational and product decisions.
• Support onboarding of new clients by coordinating with internal stakeholders to ensure a smooth start-of-service experience.

Yêu cầu công việc

Basic Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, International Trade, or a related field.
• Minimum 12 years of B2B sales or business development experience, with at least 8 years in the logistics, freight forwarding, or cross-border e-commerce sector.
• Demonstrated track record of meeting or exceeding revenue targets in a competitive sales environment.
• Strong knowledge of international logistics, cross-border shipping, customs, and trade compliance in the Vietnam–USA or broader APAC context.
• Existing network of relevant contacts among shippers, marketplace sellers, forwarders, or e-commerce platforms in Vietnam.
• Excellent verbal and written communication skills in both Vietnamese and English; ability to present confidently to senior stakeholders.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot, or equivalent) and standard business software including Excel and PowerPoint.
• Strong commercial acumen, negotiation skills, and the ability to structure and close complex deals.
• Self-motivated, organized, and able to manage multiple opportunities simultaneously in a fast-paced environment.

Preferred Qualifications

• Experience working with or selling to Amazon marketplace sellers, cross-border e-commerce platforms, or FBA (Fulfilled by Amazon) supply chains.
• Familiarity with Air Small Parcel, Express Courier, Air Freight, and/or Ocean Freight products and pricing, especially VN-US lane and US last mile delivery.
• Knowledge of Vietnamese customs regulations, import/export procedures, and relevant government agencies (e.g., GDVC, MOIT).
• Experience in a startup or high-growth logistics company, with comfort in building commercial team and processes from the ground up.
• Advanced business degree (MBA or equivalent).

Quyền lợi

• Thưởng: Bonus is based on the Company’s business performance (13th month salary)
• Chăm sóc sức khoẻ: After the probation period, employees are covered by social insurance in accordance with Vietnamese labour regulations
• Nghỉ phép có lương: 12 days of paid leave per year