Tuyển dụng Business/Data Analyst - RB (Platforms Debit Card And Payments) tại Hà Nội

Elicit, analyze and document complex business requirements, translating the Product Owner strategic vision into detailed, actionable user stories and acceptance criteria that empower the technical team to build the right solution. Query, analyze and visualize platform data, turning raw numbers into dashboards and insights that allow the Product Owner to track KPIs, understand user behavior and make data-driven prioritization decisions.

• Partner with the Product Owners to prioritize customer segments, identify value pools and quantify business opportunities across journeys

• Analyze customer, transaction, engagement, operational and risk data to diagnose pain points, identify root causes and support product and journey prioritization

• Lead current-state assessment and future-state journey design, translating business objectives into process flows, capability requirements, user stories and acceptance criteria

• Define KPI trees and measurement frameworks for squad outcomes, including metric definitions, baselines, targets and reporting mechanisms

• Collaborate with Risk, Compliance, Operations, Technology and Data teams to validate business rules, controls, dependencies and operational impacts

• Support backlog refinement, sprint planning, UAT, release readiness and post-launch performance tracking

• Develop reports and management insights that help Product Owners make data-driven prioritization decisions

• Measure initiative impact against business cases and recommend optimization opportunities based on data and customer insights

Yêu cầu công việc

Education:

• Minimum: Bachelor's Degree in Business Administration, Finance, Banking, Information Systems, Data Analytics, Statistics, Computer Science or a related field

• Preferred: Master's Degree in Business Analytics, Data Science, Finance or MBA; IIBA, CBAP, SQL, Power BI, Tableau or analytics certification preferred

Experience:

• 5-8 years in business analysis, product analytics, management consulting, data analytics, product management, process improvement or transformation in retail banking, cards, payments or financial services

• Over 3 years working with agile squads and cross-functional teams involving Product Owners, Segment/Marketing, Channels, Technology, Operations, Risk, Compliance and Data

• Proven expertise in requirements gathering, customer journey mapping, process redesign, user stories and performance analysis

• Hands-on experience with SQL, Excel, Power BI, Tableau or similar tools

• End-to-end cards and payments lifecycle, including onboarding, issuance, activation, transactions, servicing, engagement and loyalty.

Skillsets:

• Strong problem-solving skills to translate ambiguous business issues into structured analysis and develop actionable recommendations

• Strong business analysis skills in requirement gathering, journey mapping, process design, user story creation, acceptance criteria and UAT planning

• Strong data analysis skills in SQL, cohort, funnel, segment, behavioral analytics and root-cause analysis

• Knowledge of cards and payments products, including onboarding, authorization, settlement, servicing, loyalty, merchant, fraud, operations, risk and compliance

• Understanding of customer lifecycle economics and product performance metrics

Benefits & Compensation:

• Competitive compensation package commensurate with qualifications and performance.

• Opportunities to participate in professional and skills development training programs.

• High-quality health insurance coverage.

• 13th-month salary, public holiday and Tet bonuses, performance incentives, and other rewards.

• Summer travel allowance of VND 5,000,000 - 7,000,000 per employee.

Quyền lợi

• Thưởng: 13th-month salary, public holiday and Tet bonuses, performance incentives, and other rewards.
• Chăm sóc sức khoẻ: High-quality health insurance coverage.
• Đào tạo: Opportunities to participate in professional and skills development training programs.
• Cơ hội du lịch: Summer travel allowance of VND 5,000,000 - 7,000,000 per employee.
• Khác: Competitive compensation package commensurate with qualifications and performance.