Tuyển dụng Squad Lead - RB (Platforms Debit Card And Payments) tại Hà Nội

Lead the Cards and Payments Platform to maximize business value across acquisition, issuance, activation, usage and cross selling squads. Own the platform strategy and 1-3 year roadmap, P&L, prioritization of resources and talent, cross-squad dependencies and alignment with business objectives. Lead the platform through design, build and execution by diagnosing funnel breakpoints, designing target journeys and operating routines, building practical SOPs and controls, and executing pilots.

Design:

• Set platform vision, OKRs and quarterly priorities across acquisition, issuance, activation, usage and cross selling squads

• Lead end-to-end funnel diagnosis from lead source to issuance, activation, first transaction, repeat usage and offer conversion

• Prioritize squad work based on impact, feasibility, customer pain points, risk and delivery dependency

Build:

• Translate bank strategy into platform backlog, sprint outcomes, funding needs and delivery commitments

• Own platform roadmap across acquisition, issuance, activation, usage and cross sell journeys

• Embed fraud, AML, sanctions, disputes, chargeback, merchant due diligence and operational controls into SOP and system design

• Build vendor and ecosystem partnerships with clear performance, control, SLA and escalation ownership

Excute:

• Align product, risk, operations, technology, branch, call center, marketing and finance around one delivery agenda

• Manage scheme and network coordination with Visa, Mastercard, JCB, NAPAS, vendors, processors and merchant partners

• Drive card portfolio growth, POS merchant scale, transaction reliability, payment success rate and fee income improvement

• Coach product owners and squad members on agile routines, backlog discipline, test and learn and data-based decision making

• Remove cross-squad blockers across policy, SOP, system configuration, branch execution, data availability and vendor delivery

Educa

Yêu cầu công việc

Education:

• Minimum: Bachelor's Degree in Banking, Finance, Business Administration, Economics, Technology Management or a related field

• Preferred: Master's Degree or MBA in Business, Finance, Digital Transformation or Technology Management; cards and payments, risk, agile product leadership or scheme-related certifications preferred.

Experience:

• 10-15+ years in cards and payments strategy, product or transformation spanning issuing, acquiring, debit, credit, prepaid, wallet and merchant acquisition

• Over 5 years in retail banking or financial services in Vietnam, collaborating with risk, compliance, operations and technology teams to lead complex change across schemes, networks, vendors and platforms

• Managed relevant business, for example retail bank or payment, with annual revenue of VND ~4,000 Bn

• Led a team of 80-100+ FTEs.

Skillsets:

• Deep knowledge of cards and payments business models, including issuing, acquiring, interchange, MDR, fee income and cost to serve

• Strong understanding of end-to-end customer and merchant journeys across acquisition, issuance, activation, usage and cross selling

• Ability to diagnose funnel breakpoints using approval rate, activation rate, transaction success, active usage, dispute TAT and complaint data.

• Strong scheme and network knowledge across NAPAS, Visa, Mastercard, JCB, certification, settlement, dispute and chargeback flows

• Solid grasp of risk and control requirements, including fraud, AML, sanctions, merchant due diligence, operational risk and audit readiness

• Ability to translate business pain points into roadmap, backlog, SOP, control checklist, dashboard and technology requirements

• Strong execution skills in squad governance, sprint discipline, stakeholder alignment, vendor management and benefit tracking

Benefits & Compensation:

• Competitive compensation package commensurate with qualifications and performance.

• Opportunities to participate in professional and skills development training programs.

• High-quality health insurance coverage.

• 13th-month salary, public holiday and Tet bonuses, performance incentives, and other rewards.

• Summer travel allowance of VND 5,000,000 - 7,000,000 per employee.

Quyền lợi

• Thưởng: 13th-month salary, public holiday and Tet bonuses, performance incentives, and other rewards.
• Chăm sóc sức khoẻ: High-quality health insurance coverage.
• Đào tạo: Opportunities to participate in professional and skills development training programs.
• Cơ hội du lịch: Summer travel allowance of VND 5,000,000 - 7,000,000 per employee.
• Khác: Competitive compensation package commensurate with qualifications and performance.