Tuyển dụng UI/UX Designer tại Hà Nội

JOB PURPOSE:

Design intuitive, user-centric and visually engaging digital experiences for the Cards and Payments Platform. Translate customer needs, user journeys and business requirements into seamless user interfaces and effective digital experiences across acquisition, issuance, activation, usage and cross-selling journeys. Ensure design solutions align with customer expectations, business objectives, brand guidelines and usability standards across digital channels.

KEY RESPONSIBILITIES:

• Design end-to-end user experiences and user interfaces for digital banking, cards and payment products across web and mobile channels.

• Conduct user research, analyze customer behaviors and pain points, and translate insights into actionable design solutions.

• Develop user journeys, information architecture, user flows, wireframes, mockups and interactive prototypes.

• Create visually consistent, intuitive and accessible interfaces that enhance usability and customer engagement.

• Design and maintain UI components, design patterns and design systems to ensure consistency across digital products.

• Collaborate with Product Owners, Business/Data Analysts, Journey Design Specialists, CX Leads and development teams to understand business requirements and deliver user-centric design solutions.

• Validate design concepts through usability testing, user feedback and design reviews; iterate designs based on findings.

• Ensure design deliverables meet usability, accessibility, responsiveness and brand consistency standards.

• Prepare design specifications, interaction guidelines and handoff materials to support accurate implementation by development teams.

• Review implemented interfaces and provide design feedback to ensure alignment with approved designs and intended user experiences.

• Continuously identify opportunities to improve customer journeys, simplify interactions and enhance the overall digital banking experience.

Edu

Yêu cầu công việc

Education:

1. Minimum: Bachelor's Degree in Design, Graphic Design, Digital Product Design, Human-Computer Interaction, Information Technology or a related field.

2. Preferred: Degree or professional training in UX/UI Design, Interaction Design, Service Design or Human-Computer Interaction.

Experience:

1. 3–5 years of experience in UI/UX design, product design or digital experience design for web and mobile applications.

2. Experience designing customer-facing digital products, preferably within banking, cards, payments, fintech or other regulated industries.

3. Proven experience in user research, customer journey mapping, wireframing, prototyping and usability testing.

4. Experience developing and maintaining design systems, reusable UI components and design guidelines.

5. Experience collaborating with Product Owners, Business Analysts, CX teams and developers to translate business requirements into effective design solutions.

6. Experience designing complex user journeys and transactional experiences is an advantage, particularly in digital banking, card issuance, payment and customer onboarding.

Skillsets:

1. Strong understanding of UX principles, user-centered design, information architecture, interaction design and visual design.

2. Proficiency in design and prototyping tools such as Figma; familiarity with other relevant design tools is an advantage.

3. Ability to conduct user research, map customer journeys, identify usability issues and translate insights into design improvements.

4. Strong capability in wireframing, high-fidelity mockups, interactive prototyping and UI component design.

5. Knowledge of responsive design, accessibility standards, usability principles and mobile-first design practices.

6. Ability to create and maintain design systems, UI libraries and design documentation.

7. Strong visual communication skills, attention to detail and ability to maintain consistent design quality across digital touchpoints.

8. Ability to communicate design rationale, present concepts and incorporate feedback from multiple stakeholders.

9. Strong collaboration skills and the ability to balance customer needs, business objectives and technical constraints without compromising the overall user experience.

10. Familiarity with digital banking, cards and payment journeys, including customer onboarding, card activation, transactions and payment services, is an advantage.

Benefits & Compensation:

• Competitive compensation package commensurate with qualifications and performance.

• Opportunities to participate in professional and skills development training programs.

• High-quality health insurance coverage.

• 13th-month salary, public holiday and Tet bonuses, performance incentives, and other rewards.

• Summer travel allowance of VND 5,000,000 - 7,000,000 per employee.

Quyền lợi

• Thưởng: Competitive compensation package commensurate with qualifications and performance.
  13th-month salary, public holiday and Tet bonuses, performance incentives, and other rewards.
  Summer travel allowance of VND 5,000,000 - 7,000,000 per employee.
• Chăm sóc sức khoẻ: High-quality health insurance coverage.
• Đào tạo: Opportunities to participate in professional and skills development training programs.