Assistant Warehouse Manager - Operations, Shopee (Location: Bắc Ninh)

1. Warehouse Operations Management

• Supervise and coordinate daily inbound, storage, picking, packing, outbound, and inventory control activities, ensuring adherence to procedures and achievement of KPIs for throughput, accuracy, and processing time.
• Effectively allocate and manage resources (personnel, equipment, warehouse space) to meet operational demands and optimize costs.
• Ensure proper use and maintenance of all warehouse equipment and facilities.

2. Safety & Compliance

• Develop, maintain, and rigorously enforce safety regulations, fire prevention (PCCC), and industrial hygiene standards throughout the warehouse facility.
• Conduct regular safety training sessions and ensure all staff comply with safety procedures.
• Investigate and promptly report incidents or accidents (if any), proposing preventive measures.

3. Process Improvement & Performance

• Analyze operational data, identify bottlenecks, waste, and opportunities for improvement in warehouse processes.
• Proactively propose and implement initiatives to enhance processes, technology, and working methods to increase productivity, reduce costs, and improve service quality.
• Participate in the planning and execution of warehouse optimization projects.

4. Team Development & Management

• Train, coach, and evaluate the performance of Field Leaders and warehouse staff.
• Develop competency building plans and skill training for employees to enhance their professional and technical capabilities.
• Address personnel issues, maintain a positive work environment, and encourage collaboration and engagement.

5. Reporting & Analysis

• Prepare regular reports on warehouse operational performance (KPIs, costs, quality) and present them to the Warehouse Manager.
• Utilize data to make informed management decisions and propose operational strategies.

6. Cross-functional Collaboration

• Collaborate closely with other departments such as OPEX, IT, Customer Service, and HR to resolve issues and ensure smooth workflow.
• Other tasks are assigned by the Company from time to time.

Yêu cầu công việc

Experience

Minimum 5 years of management experience in an operational environment, with at least 2 years in a warehouse, logistics, or manufacturing management/supervisory role. Experience in e-commerce fulfillment or 3PL is preferred.

Education

Bachelor's degree or higher in Supply Chain Management, Logistics, Transportation, Business Administration, or Industrial Engineering.

Skills

• Strong leadership, team management, and people development skills.
• Problem-solving and data-driven decision-making abilities.
• Excellent analytical and logical thinking skills.
• Effective communication, negotiation, and presentation skills (Vietnamese and English).
• Proficiency in office software (Excel, Word, PowerPoint).
• Knowledge of Warehouse Management Systems (WMS) is a plus.

Knowledge

Understanding of continuous improvement methodologies such as Lean, Six Sigma is an advantage.

Attributes

High sense of responsibility, proactive, results-oriented mindset, ability to work under pressure, and willingness to work in shifts (if any).