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Business Analyst

Served as Associate Product Owner & Business Analyst, taking full ownership of backlog management, product quality gatekeeping, and end-to-end SDLC delivery across on-demand and marketplace platforms: 1. PRODUCT OWNERSHIP & BACKLOG MANAGEMENT: • Owned and groomed product backlogs on Jira; translated business requirements into structured User Stories with testable Acceptance Criteria (Given-When-Then format). • Prioritized sprint backlogs balancing business value, user impact, and technical velocity. • Defended Scope Freeze: Negotiated trade-offs for urgent client Change Requests, implementing a lean MVP Lead Form for cross-border shipping to safeguard release deadlines without sacrificing product stability. 2. PRODUCT QUALITY ASSURANCE & RELEASE GATEKEEPING: • Enforced Definition of Ready (DoR) & Definition of Done (DoD) across cross-functional teams to eliminate delivery ambiguity. • Hands-on Quality Verification: Conducted functional & smoke testing on Dev builds against user stories, proactively uncovering edge-case logic defects before user exposure. • Defect Triage & Risk Mitigation: Facilitated bug triage sessions with Tech Leads to classify severity/priority, deciding release-blocking criteria to guarantee software stability. • Client UAT & Commercial Launch: Designed comprehensive UAT test scenarios, spearheaded client acceptance sign-offs, and prepared Commercial Launch Checklists complying with App Store & Google Play review guidelines. 3. SYSTEM SPECIFICATION & PRODUCT OPTIMIZATION: • Architected finite state machines for dynamic bidding and multi-party order fulfillment/refund flows with strict concurrency controls. • Engineered an event-driven GPS checkpoint mechanism, drastically slashing recurring 3rd-party Map API consumption and preserving user battery life.

Administrator · J&T Express

Led operational workflow optimization, standard operating procedure (SOP) standardization, and data integrity verification across frontline logistics operations: • Process Re-engineering & Throughput Optimization: Analyzed sorting floor bottlenecks handling high-volume daily shipments; collaborated with field teams to transition from ad-hoc handling to a streamlined unidirectional sorting flow (Intake → Weigh → Scan → Dispatch), accelerating turnaround times and eliminating floor congestion. • SOP Standardization & Exception Handling: Authored Standard Operating Procedures (SOP) categorizing anomalies (misroutes, failed deliveries, RTOs); defined clear accountability rules and operational boundaries that eliminated inter-shift disputes. • Data Reconciliation & System Integrity: Instituted daily discrepancy verification between physical delivery manifests and logistics system records; generated discrepancy reports to guarantee end-to-end supply chain data accuracy. • Domain Expertise for BA/PO: In-depth understanding of end-to-end shipment lifecycles (state machine), scan tracking rules, and operational constraints—bridging the gap between real-world operations and digital product requirements.

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