[Tuyển gấp - Online Job] GoEz Travel tuyển dụng Nhân Viên Operations Remote Full-time

What We Are Looking For

We are looking for a proactive and detail-oriented

Operation s & Admin Officer to join our growing team. This remote role is perfect for someone who enjoys working with both people and processes — from handling daily bookings and supporting customers, to keeping our operations and admin tasks running smoothly.

We value someone who is reliable, organized, customer-focused, and willing to take ownership of their responsibilities. The ideal candidate should be comfortable working independently in a remote environment while collaborating effectively with the team.

Operations & Customer Bookings

Handle customer bookings for train and bus tickets through email, website, and social media channels.

Coordinate with suppliers and partners to check availability and secure ticket reservations.

Process and issue e-tickets and booking confirmations accurately and on time.

Keep customers informed of schedule changes, service updates, and other relevant information.

Provide professional and friendly pre-booking and post-booking customer support.

Handle customer inquiries and resolve booking-related issues in a timely manner.

Administration & Sales Reports

Record, monitor, and reconcile daily booking transactions.

Prepare weekly and monthly sales reports using Excel or relevant accounting software.

Organize and maintain booking records, invoices, payment information, and other operational documents.

Assist with internal documentation, data management, and compliance tracking.

Ensure administrative records are accurate, complete, and up to date.

Perform other tasks assigned by the manager as

• Basic Marketing Support, Office & Internal Support, …
• Must have a personal laptop and a reliable internet connection for daily remote work.
• Working hour: 6days per week | Morning shift: 09:00-18:00 & Afternoon shift: 14:00-23:00  (including breaktime)
• Previous experience in tourism, travel bookings, customer service, or administrative roles is an advantage.
• Willing to work in shifts, including weekends, based on a scheduled rotation.
• Basic to intermediate knowledge of Microsoft Excel and Google Workspace (Docs, Sheets, etc.).
• Good communication skills in both Vietnamese and English (written and verbal).
• Strong organizational skills and attention to detail.
• Self-motivated, proactive, and able to manage tasks independently.
• Flexible, quick-thinking, and capable of handling customer issues professionally.