Tuyển dụng Trưởng Nhóm Chăm Sóc Khách Hàng - Biết Tiếng Trung tại Hồ Chí Minh

●Motivate and strategize how the team will meet efficiency, productivity and consistency targets. 

●Ability to understand the CTQ parameters that affect the process and work on them. 

● Perform twice a month checkpoint on the analyst's performance using scorecards as a point of  discussion. 

● Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals. 

● Elevate and escalate red flags to management on a duty of care perspective. 

● Ensure that team schedules are communicated; leave requests are attended to and team  attendance is monitored. Chronic absentees should be managed. 

● Guarantee that base operational expectations and information security policies are enforced. 

● Identify improvement opportunities in workflows and suggest solutions. Creating a culture of innovation. 

● Facilitate team meetings and team huddles. 

● Create an engaging and fun work atmosphere for the team. 

● First point of escalation and clarification on HR-related matters and concerns. 

● Courses correct non-performing metrics and analysts through root cause analysis and solid action  planning. 

● Perform monthly sit-down sessions to gather insights and innovation ideas. 

● Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary  actions (if needed). 

● Ensure that SMEs are performing their duties and responsibilities.

Yêu cầu ứng viên

● Bachelor’s or Associate’s graduate with 2-5 years of working experience, preferably with 1 year  experience in leading team. 

● Ability to motivate teams and rally the group toward organizational goals. 

● Excellent oral and written communication skills. 

● Passion for learning and creative problem-solving. 

● Strong knowledge of cultural context in the user countries supported. 

● Good knowledge of language of the countries supported is an advantage. 

● Flexible 24/7 environment 

Quyền lợi được hưởng

• Competitive salary and performance-based bonus.

• 13th-month salary & 100% salary during probation + 14 annual leave days

• Full social, health, and Aon health insurance

• Lunch and parking support

• Clear career path and growth opportunities in a professional, dynamic environment

• Opportunity to work with top industry experts and talented colleagues

• Transparent, trustworthy, and inspiring workplace culture

• Participation in engagement and well-being activities: company events, Happy Day, best sales awards, etc