Tuyển dụng Technical Support Engineer - Solar & Energy Storage tại Hồ Chí Minh

Our client is a foreign-invested company, now looking for Technical Support Engineer - Solar & Energy Storage ($2000, ID 22813)

Technical & Commercial Support

Serve as the primary technical point of contact for distributors and installers, providing direct technical assistance for end-customers on-site whenever necessary.

Issue Diagnosis & Troubleshooting

Evaluate incoming technical queries and incident reports; perform root-cause failure analysis and deliver timely, effective solutions through remote channels or direct field intervention.

Warranty & Spare Parts Management

Oversee warranty processing, technical evaluations, repair/replacement proposals, and post-service follow-ups; conduct routine inventory checks to ensure optimal spare parts stock levels.

Partner Enablement & Technical Training

Develop and deliver structured training programs covering equipment operation, installation guidelines, maintenance procedures, and troubleshooting workflows for channel partners.

Product Feedback & Continuous Improvement

Consolidate recurring technical issues and distributor feedback to report back to global engineering teams, driving product optimization and quality enhancements.

Educational Background

Associate Degree or higher in Electrical Engineering, New Energy, Automation, or relevant technical disciplines (fresh graduates with strong potential are welcomed).

Professional Experience

At least 3 years of hands-on technical experience with residential energy storage systems and photovoltaic (PV) solutions; prior experience working directly with leading manufacturers is highly preferred.

Core Competencies

Solid understanding of electrical principles and residential electrical appliances; strong analytical mindset paired with excellent communication and customer service skills.

Language Skills

Professional working proficiency in English to collaborate seamlessly with international corporate teams.

Other Requirements

• Flexibility to travel for client site visits as required; company operates under a standard work schedule without OT policy.
• Compensation & Benefits

Attractive Compensation

Competitive base salary ($1,100 - $2,000) complemented by quarterly performance bonuses.

Insurance & Probation

100% full salary during the 2-month probation period; full social insurance coverage starting immediately from day one based on total salary.

Comprehensive Healthcare & Well-being

• Standard 2 days off per week plus 14 annual leave days.
• Birthday leave with special gift and 5 fully paid sick leave days annually.
• 24/7 supplementary health insurance scheme.

Professional Growth & Engagement

• Continuous technical training and professional development opportunities.
• Annual company trips, teambuilding activities, and annual salary review/bonus evaluations.
• Career growth within the world's Top 4 AIoT provider in a young, dynamic, and international environment.

Business Travel Allowance

Full coverage of transportation, lodging, and travel expenses during client visits.