Tuyển dụng Technical Support tại Hồ Chí Minh

• Receive customer requests via Jira, email, and support channels.
• Directly resolve task tickets or categorize by priority level and forward to the relevant teams for support.
• Supports user management and device list management within the software.
• Verify and confirm the device configuration after setup to ensure data integrity.
• Inspect meter readings and device status on the portal, cross-check reported figures against system records, and document any discrepancies for escalation.
• Guide users, manage LAN and Wi-Fi network connections, and configure VPN based on existing documentation.
• Perform smoke tests based on checklists after deployments to test and production environments.
• Report test results and log identified issues into Jira.
• Draft and update end-user instructions in the User Manual.
• Document resolution steps for resolved ticket types to build operational runbooks.

Yêu cầu công việc

• Education & experience: Degree in IT, Electronics & Telecom, Automation, or related fields. At least 1 year of experience.
• Strong verbal communication and drafting skills in both Vietnamese and English.
• Databases & APIs: Basic SQL (SELECT, WHERE, ORDER BY, time filtering), basic MongoDB (find), REST API & JSON fundamentals, and willingness to learn Postman.
• Networking fundamentals: Practical knowledge of IP, DNS, ports, firewalls, VPN, and Wi-Fi sufficient to explain to end-users.
• Proficiency in Excel and Google Sheets.
• Ticketing & Logs: Hands-on experience with Jira (or similar ticketing platforms) and familiarity with log visualization tools (Grafana, Kibana).
• Reading comprehension of Java code is a plus.

Quyền lợi được hưởng

• Contribute to impactful green projects (environmental protection & energy conservation) in a dynamic, youthful, and vibrant work environment.
• Comprehensive insurance and benefits package in accordance with the law.
• Birthday leave, team bonding activities and team building events twice a year.
• Working place: Cat Lai Ward, Thu Duc City (Ho Chi Minh City).
• Working time: 8:30-17:30, Monday to Friday. Lunch break: 12:00 – 13:30.