Senior Social Media Researcher

We are looking for a proactive and passionate Social Media Researcher to join our dynamic team. If you are excited about social media trends, data analysis, and providing strategic insights to drive business outcomes, we’d love to meet you! As a Senior Social Media Researcher , you’ll turn real-time conversations and behavioral data into sharp, strategic insights that drive brand growth. You’ll analyze trends, audience behavior, and platform performance to uncover what matters most—helping clients lead, not follow. Partnering with cross-functional teams, you’ll shape research, spot opportunities, and deliver insights that elevate campaigns and strengthen brand impact
1. Analysis and Insight Development (35%)
• Oversee reporting flow from data to deck.
• Guide junior team members in formatting, charting, and basic analysis.
• Ensure data accuracy, logical flow, and consistency in reporting deliverables.
• Analyze social media data to uncover patterns in sentiment, content trends, and audience behavior.
• Help structure clear, meaningful findings to support brand narratives tailored to client objectives.
2. Client service & engagement (30%)
• Present report highlights and insights in client meetings with clarity and professionalism.
• Address client questions, contextualize findings, and work closely with internal teams to ensure client satisfaction.
• Maintain positive client relationships through timely communication and proactive support.
3. Actionable Recommendations (20%)
• Develop actionable recommendations based on research insights to support brand direction, communication, and campaign planning.
• Benchmark competitors and highlight market opportunities or risk areas for clients.
4. Project management (15%)
• Lead day-to-day report delivery, ensuring timelines, formats, and expectations are met.
• Work cross-functionally with Data, P&R and Client Partnership teams to ensure smooth project operations.
• Document and report any issues or delays, and take corrective actions when needed.
Yêu cầu Tuyển dụng
1. Education/ Knowledge
• Bachelor’s degree in Marketing, Communications, Data Analytics, Social Media, or a related field.
2. Skill
• Communication Skills
• Organizational Planning Skills
• Analytical Skill
• Client Relations
• Presentation Skills
3. Experience
• At least 2 year experience in marketing field or related position
• Have an experience in social listening is an advantage
• Previous market research exposure is an advantage
• Any other experience to prove that you can do the job well
4. Personality: A team player who can also own your tasks independently, including:
• Proactive: A self-starter who takes initiative, anticipates needs, and seeks solutions before problems arise.
• Adaptability: Comfortable in a fast-paced, constantly changing environment, able to adjust to new platforms, tools, and trends.
• Strong Communicator: Ability to present data clearly and effectively, both written and verbal, and engage with clients or stakeholders confidently.
• Creative Problem-Solver: Approaches challenges with creative thinking and is always looking for innovative ways to optimize strategies and processes.
Chế độ & Phúc lợi
• Competitive salary, 13th month salary
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: football, book tree, coffee and snack
• Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
• Professional and Friendly Working Environment, chance to attend employee’s training and development programs
Giới thiệu Buzzmetrics
Buzzmetrics là công ty tiên phong ứng dụng phương pháp nghiên cứu thị trường vào dữ liệu mạng xã hội từ năm 2013. Với hơn một thập kỷ kinh nghiệm, chúng tôi chuyên kết nối và phân tích dữ liệu thảo luận trên mạng xã hội và dữ liệu thương mại điện tử, giúp thương hiệu khám phá những insight người tiêu dùng có giá trị.
Bằng cách tích hợp các nguồn dữ liệu này, Buzzmetrics mang đến góc nhìn toàn diện về hành vi người tiêu dùng — trao cho doanh nghiệp khả năng ra quyết định thông minh hơn và tối ưu hóa chiến lược để thành công trong thương mại số.
Tầm nhìn
Trở thành công ty nghiên cứu thị trường mạng xã hội & TMĐT đáng tin cậy và sâu sắc nhất tại Đông Nam Á.
Sứ mệnh
Cung cấp các insight đáng tin cậy, dựa trên phương pháp nghiên cứu, bằng cách kết nối dữ liệu Social và E-commerce — giúp thương hiệu hiểu người tiêu dùng sâu sắc hơn, ra quyết định tốt hơn và thành công trong thương mại số.