Tuyển dụng Retail Sales Staff tại Hồ Chí Minh

Position : Retail Sales Staff
Department : Commercial
Location : 28 Thao Dien, An Phu Ward, Ho Chi Minh
Report to : B2B Solution Lead

POSITION SUMMARY:

We are looking for enthusiastic and customer-oriented Retail Sales Staff to deliver excellent customer experiences while driving store sales performance.

This position is responsible for product consultation, sales generation, store operation, visual merchandising, inventory control, customer engagement, and lead generation. Retail Sales Staff play an important role in representing The Cocoa Project brand and creating memorable experiences for customers across all retail touchpoints.

ROLE AND RESPONSIBILITIES

1| Sales & Customer Experience
- Welcome and assist customers in a professional and friendly manner.
- Introduce products, ingredients, product stories and brand values to customers.
- Conduct product tastings and demonstrations when required.
- Recommend products based on customer needs and preferences.
- Perform upselling and cross-selling to maximize sales opportunities.
- Handle customer inquiries, feedback and complaints appropriately.
- Ensure high standards of customer service and customer satisfaction.

2| Store Operations
- Perform daily opening and closing procedures.
- Operate POS systems and process customer transactions accurately.
- Manage cash handling and daily sales reconciliation.
- Maintain store cleanliness, hygiene and presentation standards.
- Ensure shelves, displays and promotional materials are properly maintained.
- Conduct stock receiving, stock replenishment and inventory counting.
- Report inventory discrepancies and product quality concerns.

3| Visual Merchandising & Product Display
- Maintain attractive product displays according to company guidelines.
- Ensure products are properly labeled and displayed.
- Support seasonal campaigns, promotions and special displays.
- Monitor product freshness and product quality at all times.

4| Marketing & Sales Support
- Support in-store marketing activities, promotions, seasonal campaigns and product launches.
- Assist in customer engagement activities, product tasting sessions and brand experience events.
- Support social commerce, digital sales campaigns or livestream activities when assigned by the Company.
- Participate in exhibitions, roadshows, trade fairs and other sales events organized by the Company.

5| Lead Generation & Business Support
- Identify potential corporate, event and wholesale customers.
- Collect and record qualified leads for follow-up by the B2B Solution Lead.
- Promote company programs, workshops and special events.
- Support marketing and sales campaigns organized by the Company.

6| Compliance & Brand Standards
- Follow company policies, SOPs and operational procedures.
- Ensure compliance with food safety, hygiene and product handling requirements.
- Maintain professional appearance and behavior at all times.
- Protect company assets, products and confidential information.

Yêu cầu ứng viên

Education & Experience
• Certificate or training in Sales, Hospitality, Retail or Customer Service is an advantage.
• Minimum 01 year of experience in retail sales, food & beverage, hospitality or customer service.
• Fresh graduates with strong communication skills are encouraged to apply.
• Experience in premium retail, chocolate, confectionery, café or gift products is an advantage.
• Experience participating in sales events, social commerce or livestream activities is a plus.

Knowledge & Skills
• Strong customer service and interpersonal skills.
• Good communication and selling skills.
• Basic computer and POS operation skills.
• Ability to work independently and as part of a team.
• Good problem-solving and customer handling abilities.
• Familiarity with social commerce platforms, livestream selling or digital sales channels is an advantage.

Personal Attributes
• Positive attitude and professional appearance.
• Customer-focused and service-minded.
• Honest, responsible and reliable.
• Energetic and willing to learn.
• Able to work flexible schedules including weekends, holidays and events.

Quyền lợi được hưởng

• Salary: Negotiable
• Sales incentive and performance bonus (subject to company policy)
• 12 days annual leave + 01 birthday leave
• Training and career development opportunities
• Social Insurance, Health Insurance and Unemployment Insurance based on gross salary
• Lunch allowance
• Parking allowance (depending on working location)
• Birthday benefit
• 24/7 Health Insurance
• Annual salary review
• Annual health check-up
• Company trip (subject to business performance)