Tuyển dụng IT Operations & Support Lead tại Hồ Chí Minh

About the Opportunity

Join Bosch's global product team to operate and continuously improve an enterprise workflow platform serving over 500,000 users worldwide.

The platform combines low-code/no-code technologies with emerging GenAI capabilities to simplify and accelerate business processes. As an IT Operations & Support Lead, you will drive service reliability, operational excellence, stakeholder alignment, and platform modernization across a global environment.

Your Responsibilities

1. IT Operations & Service Management

• Lead daily IT operations and product support activities for global enterprise platforms.
• Monitor system availability, performance, incidents, operational KPIs, and SLA compliance.
• Drive incident resolution, escalation management, and continuous service improvement.
• Optimize operational processes through automation, standardization, and best practices.

2. Platform Modernization & Improvement

• Support platform migration, modernization, and transformation initiatives.
• Partner with Product and Engineering teams to improve scalability, maintainability, and operational efficiency.
• Explore opportunities for workflow automation and AI-enabled operational improvements.

3. Stakeholder & Vendor Management

• Coordinate with global Product, Engineering, QA, Operations, and Business teams.
• Align priorities, manage escalations, and ensure effective communication across stakeholders.
• Collaborate with external vendors and technology partners to maintain service quality.

4. Governance & Continuous Improvement

• Support incident, change, security, and operational governance processes.
• Prepare operational reports, service reviews, and management updates.
• Promote Agile collaboration and a culture of ownership and continuous improvement.

Yêu cầu công việc

Must-have

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in IT Operations, IT Service Management, Product Support, or enterprise platform environments.
• Solid understanding of enterprise applications, cloud technologies, and workflow systems.
• Hands-on experience with incident management, SLA monitoring, system operations, and service improvement.
• Strong stakeholder management, communication, problem-solving, and ownership skills.
• Experience working with global teams and cross-functional stakeholders.

Nice-to-have

• Experience with low-code/no-code platforms or workflow automation.
• Exposure to AI/GenAI-enabled products or operational environments.
• Familiarity with Agile/Scrum methodologies and monitoring or reporting tools.
• Experience in enterprise platform migration, modernization, or large-scale transformation.

Quyền lợi

• Thưởng: Competitive compensation and 13th-month bonus
• Chăm sóc sức khoẻ: Premium healthcare and accident insurance
• Khác: Flexible and international working environment.