IT Help Desk - Corporate IT, Shopee

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
Troubleshoot and resolve end user application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Work on shift of follow by Team lead arrange

Yêu cầu công việc

Diploma or degree in Computer Sciences, Information Technology or a related field preferred
Minimum 3 years of relevant experience operating in a similar role
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
Professional Qualification - Microsoft Certified/CCNA is a plus
Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
Competent at documenting standard operating procedures and knowledge articles
Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
Enthusiastic and willing to learn in a fluid and fast-paced environment
Passionate in IT technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills