Tuyển dụng Head Of Insights And Analytics tại Hồ Chí Minh

MAIN RESPONSIBILITIES:

1. Strategic Performance Advisory

As a strategic partner to Executive Leadership, this role drives the measurement, interpretation, and optimization of Service Centre performance.

• Serve as a trusted advisor to the Executive Leadership Team, shaping how business performance is measured, monitored, and improved across the Service Centre.

• Lead and develop a central Insights & Analytics team of approximately 4-5 analysts and data engineers responsible for enterprise performance reporting and decision support.

• Design, maintain, and continuously enhance a robust performance management framework, including KPIs, scorecards, dashboards, executive reporting, and insight generation.

• Transform complex operational, technology, workforce, customer, and delivery data into clear, actionable insights that enable strategic decision-making and investment prioritization.

• Provide executive-level analysis and recommendations on productivity, capacity, service performance, operational risk, and business outcomes.

• Develop compelling performance narratives that support senior stakeholder discussions and inform enterprise-wide planning and decision-making.

• Promote a culture of evidence-based decision-making and performance accountability across the Service Centre.

2. Analytics Delivery Oversight & Capability Leadership

As the functional leader for analytics capability, this role provides strategic oversight, governance, and leadership across multiple analytics teams delivering services to the broader bank.

• Provide senior leadership and oversight of analytics teams delivering business-critical data and analytics solutions through business-aligned delivery backlogs.

• Ensure analytics delivery is effectively governed, strategically aligned, outcome- focused, and consistent with enterprise data and analytics standards.

• Establish and embed best practices, operating models, and governance frameworks to drive delivery excellence and consistency across teams.

• Build organizational capability through coaching, mentoring, succession planning, and talent development, creating a strong pipeline of analytics leaders and specialists.

• Drive the maturity of analytics practices, tools, and methodologies to enhance efficiency, quality, and business impact.

• Foster a high-performance culture that encourages innovation, collaboration, continuous improvement, and data-driven problem solving.

• Exceptional a

Yêu cầu công việc

• Exceptional ability to translate complex technical, analytical, and data-driven concepts into clear business insights and strategic recommendations for executive audiences.

• Strong commercial acumen with the ability to identify key business drivers, define meaningful performance measures, and influence decision-making at senior leadership levels.

• Demonstrated success in building, leading, and developing high-performing data, analytics, and technology teams that deliver measurable business and customer outcomes.

• Outstanding stakeholder management, communication, and influencing skills, with a proven ability to shape strategic direction and drive organizational change.

• Strong leadership experience managing multidisciplinary teams across diverse geographical locations and operating environments.

• Highly collaborative leader with a customer-centric mindset and a strong focus on partnership, outcomes, and continuous improvement.

• Advanced problem-solving and critical-thinking capabilities, with the ability to navigate ambiguity and complex business challenges.

• Proven ability to manage competing priorities, resolve conflicts, and make informed decisions in fast-paced environments.

• Deep expertise in data analytics, data science, statistical methodologies, and modern data technologies, including machine learning, artificial intelligence, data engineering, ETL processes, data sourcing, and analytical model development.

• 10-12+ years of progressive leadership experience in analytics, data science, business intelligence, strategy, technology, or related disciplines.

• Significant experience within Financial Services, Consulting, Technology, or other highly regulated industries.

• Demonstrated track record of translating complex analytical and technical findings into executive-level insights that drive business outcomes and strategic decisions.

• Proven experience leading multiple analytics, data, or technology teams, including distributed and offshore delivery models.

• Experience operating within large-scale service centres, shared services environments, or enterprise delivery organisations.

• Strong understanding of risk management, regulatory obligations, data governance, and compliance frameworks relating to the use of data and analytics.

• Experience establishing governance, operating models, performance frameworks, and capability-building initiatives that improve organizational maturity and effectiveness.

• Bachelor's degree in Computer Science, Data Science, Information Technology, Business Administration, Statistics, Mathematics, Economics, or a related discipline.

• Postgraduate qualifications (MBA, Master's degree, or equivalent) are desirable but not essential.

• Professional certifications in data, analytics, technology, project delivery, or leadership disciplines are advantageous.

• A combination of formal qualifications and substantial practical leadership experience will be highly regarded.

Quyền lợi

• Thưởng: Attractive compensation and benefit package
• Chăm sóc sức khoẻ: Professional and engaging working environment Hybrid working model and excellent work-life balance Well-equipped & modern Agile office Special programs to improve your physical and mental health
• Đào tạo: Exciting career and development opportunities