Tuyển dụng Game Attendant Lead (Based In Phu Quoc) tại An Giang

ABOUT AWRA
AWRA is an immersive virtual reality experience that allows guests to explore world-famous
destinations and historical stories through cutting-edge VR technology. We are looking for
energetic, responsible, and guest-focused team members to help deliver exceptional experiences for our visitors.

POSITION SUMMARY
The Game Attendant Lead is responsible for overseeing daily venue operations, ensuring
excellent guest experiences, supervising frontline staff, maintaining operational standards, and supporting the smooth execution of all VR and guest-facing activities.

KEY RESPONSIBILITIES
Operations Supervision
• Supervise daily venue operations and guest flow.
• Ensure all opening, operational, and closing procedures are completed.
• Monitor venue readiness and operational standards.
• Coordinate staff assignments and responsibilities.
• Ensure all SOPs are followed consistently.

Guest Experience
• Deliver exceptional customer service.
• Welcome and assist guests throughout their journey.
• Handle guest inquiries and provide experience recommendations.
• Resolve guest concerns and complaints professionally.
• Ensure guests receive safety briefings and operational guidance.

VR Experience Operations
• Oversee VR session preparation and execution.
• Ensure headsets and equipment are functioning properly.
• Monitor gameplay and guest safety during experiences.
• Support troubleshooting and escalate technical issues when necessary.

Team Leadership
• Supervise Game Attendants and Casual Staff.
• Provide coaching and operational guidance.
• Support staff training and onboarding.
• Monitor staff performance and attendance.
• Conduct shift briefings and handovers.

Safety & Compliance
• Ensure safety procedures are followed at all times.
• Conduct operational and safety inspections.
• Respond to incidents and emergencies appropriately.
• Complete incident reports and operational documentation.

Inventory & Asset Control
• Monitor VR equipment, accessories, and consumables.
• Conduct daily equipment checks.
• Report damaged or missing assets.
• Assist with inventory counts and stock control.

Reporting
• Complete daily operational reports.
• Record incidents, maintenance issues, and guest feedback.
• Support management with operational reporting requirements.

Yêu cầu công việc

• Previous experience in customer service, hospitality, entertainment, gaming, attractions, or operations.
• Good communication and interpersonal skills.
• Basic English communication skills.
• Comfortable using tablets, computers, and technology.
• Able to work weekends, public holidays, and rotating shifts.
• Strong sense of responsibility and professionalism.
• Previous supervisory experience.
• Experience working in resorts, attractions, gaming centers, arcades, or entertainment venues.
• Interest in VR, gaming, or immersive technology.
• Additional language skills are an advantage (Russian, Korean, Chinese, etc.).

Quyền lợi được hưởng

• Competitive remuneration package.
• Yearly Salary & Performance review.
• Paid Leaves 12 days/year plus Paid Sick Leave 3 days/year
• Birthday Leaves
• Annual Health-check
• Be part of a vibrant, high-energy sports & entertainment environment that promotes an active lifestyle and empowers your career growth.
• Opportunity to build and shape a new business model from the ground up.
• Excellent personal growth aligned with your professional development.
• Leverage AI-powered tools to enhance your daily work and productivity.
• Access to RH1’s entertainment areas with employee and family discounts.