Tuyển dụng Data Support Engineer tại Hồ Chí Minh

Be the First Line of Defense

• Quickly identify and resolve application malfunctions
• Escalate severe issues to upper-level support when necessary

Proactively Address Issues and User Requests

• Monitor and process queue of incoming incidents/requests, classify the issue/task and fix/implement it with known resolution steps or engage upper-level support team (data engineers, infrastructure)

Support and Monitor Data Flows

• Follow and enrich thresholds on metrics of monitored data flows and platforms, act on received alerts via MS Teams, SMS or E-mail
• Detect and resolve potential problems before they impact users or even customers
• Apply and test configuration-only changes

Assist, Empower and Engage Users

• Document and share knowledge of business processes supported by data products and data platforms, common problems and solutions, user guide
• Enter and maintain metadata and relevant user-level documentation of flows, data and platforms
• Interact with platform users about their requests and guide them to self-service or help them solve their technical issues; announce and orchestrate tracking of outages, upgrades, trainings or migrations

Contribute to Continuous Improvement

• Communicate with platform or data product users on technical and non-technical matters and perform continuous process improvement to all support and maintenance activities.
• Study operation guides of the existing data platforms and provide feedback to Infrastructure, Data Engineer and Oracle Developer roles to improve user experience
• Automate repeating tasks using available tools

Yêu cầu công việc

KEY REQUIREMENTS:

• Bachelor degree in IT major is preferred
• Experience in IT software support (1st/2nd level)
• Able to do troubleshooting, analyze logs and monitoring metrics, find and describe root cause and identify team to contact
• Proficient in SQL language (DQL, DDL, DML, DCL, TCL)
• Communicate in structured way and support other IT teams to resolve incidents and service requests on data platforms
• Understand IT systems documentation, data flow diagrams, integration diagrams and related terminology (UML, BPMN)
• Understand major data platforms concepts – DWH, Data Lake, Data Governance, Data Catalogue, Streaming, Batch
• Able to use and guide user/data analyst using tools like Oracle Database (PL/SQL), PowerBI, Python, Confluent Kafka, Apache Spark, Apache Airflow, Cloudera Hadoop, Impala/Hive, Delta Lake, Informatica
• Proficient in using documentation (Markdown, Power Designer/Enterprise Architect, Miro, Office 365) and communication tools (MS Teams)
• Proficient user of support ticket/service desk tools (JIRA SD)
• Good in English (speaking and writing)

Quyền lợi

• Thưởng: 13th Salary Fixed and KPI Bonus
• Chăm sóc sức khoẻ: Premium Health Care for employees (personal/family dependents)
• Nghỉ phép có lương: 15/18 Annual Leaves